Freddy Leonardo Negrette Valle

Medical Virtual Assistant/ MD Skin & Vein Specialist

MEDICAL VIRTUAL ASSISTANTS (MEDVA)

Aug 2025 - Current (1 year 3 months)

Medical Virtual Assistant/ MD Skin & Vein Specialist
Phone-Based Patient Support
• Assisted patients and callers with inquiries, appointment scheduling, and general questions.
• Collected and verified patient information, including insurance details and medical history, remotely.
• Coordinated with healthcare providers and administrative staff to ensure timely communication.
• Utilized language interpretation skills to facilitate clear communication for Spanish-speaking patients, ensuring equitable access to care and understanding when bilingual support was required.

Administrative & Documentation Support
• Updated patient records in electronic health record (EHR) systems.
• Processed insurance

Legal Assistant

Cloudstaff

May 2025 - Jul 2025 (3 months)

• Review and analyze medical records, treatment histories, and clinical documentation, ensuring that all information related to medical or legal cases is complete and accurate.
• Identify and summarize important findings from medical records to report to paralegals or attorneys handling workers’ compensation or legal cases.
• Organize and upload documentation into case management systems or company databases so the legal team can quickly access the information.
• Verify that records comply with quality standards, data integrity, and legal or compliance requirements as applicable.
• Collaborate with paralegals, attorneys, or other specialists to clarify medical information or resolve discrepancies in case files.

S

Appointment Scheduler/ Centrum Health

Soft G Net

Apr 2025 - May 2025 (2 months)

• Scheduled and confirmed patient appointments for primary care services across multiple clinic locations.

• Assisted patients via phone with appointment availability, provider coordination, and basic visit information.

• Accurately documented patient data and appointment details in scheduling systems.

• Delivered professional, patient-centered service while managing a high volume of calls.

• Supported clinic workflow efficiency by reducing missed appointments and scheduling errors.

• Utilized language interpretation skills to facilitate clear communication for non-native speaking patients, ensuring accuracy and comfort throughout the appointment scheduling and coordination process.

Customer Service Representative / United Health Care

TTEC

Feb 2023 - Feb 2025 (2 years 1 month)

Member Support & Healthcare Assistance
• Provided support to health insurance members in New York State.
• Handled inquiries about medications, health benefits, bills, doctors, and specialists.
• Assisted with scheduling appointments and coordinating shipments.
Administrative & Government Program Support
• Processed applications for state government programs.
• Verified approvals for medications, medical equipment, and medical procedures.

Back Office Representative / Showdme

Anchora

Jul 2020 - Jul 2022 (2 years 1 month)

Back Office Representative / Showdme

Aide & Technical Support
• Provided support to aides with issues using the online platform where courses were assigned.
• Assisted via chat with general questions and technical support related to the online platform.
• Made and received calls to support aides with online training completion.
• Utilized language interpretation skills to provide verbal translation services for non-Spanish speaking clients, ensuring clear communication and accessibility throughout the support process.

Administrative & Quality Assurance
• Uploaded SMS campaigns to send targeted messages to aides from specific agencies.
• Audited coworker performance by evaluating chat inter

Back Office Representative / CARE 365

Anchora

Sep 2019 - Jul 2020 (11 months)

As a Back Office Representative for CARE 365, I was responsible for providing comprehensive documentation and payment support. This included making outbound calls to request necessary documentation from aides, ensuring timely payment processing, and confirming the receipt of required documents. I verified documents and dates in the system to ensure accuracy and authenticity, while maintaining meticulous records of all documentation and communication with aides. Additionally, I utilized my virtual assistance skills to support the billing department by efficiently obtaining the necessary documentation through effective phone communication with caregivers, thereby enhancing the overall administrative workflow.

Customer Service Representative/

Quantica BPO

Mar 2016 - Aug 2019 (3 years 6 months)

Technical & Customer Support
• Provided support for technical issues related to cellphone services.
• Performed outbound calls to customers to close cases, provide final resolutions, and follow up as needed.
• Assisted customers with a variety of products, including prepaid cards, cellphones, and tablets across more than 5 service providers simultaneously.
Sales & Resolution Management
• Delivered final resolutions for customer issues, ensuring satisfaction and problem closure.
• Maintained knowledge of available products and services to assist with sales and purchases effectively.
• Documented cases and customer interactions accurately.

Freddy Leonardo Negrette Valle

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Freddy Leonardo Negrette Valle

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Behavioral traits