Freddy Garcia Cala Full stack developer - Python, JavaScript, C#, Ruby, PHP,

Software Support Manger

HeOn Health online S.A.

Feb 2019 - Current (7 years 4 months)

Maintain and improve web applications by identifying, reporting and solving bugs found. Design new applications that improve the company's internal and external processes. Lead a group of engineers who analyze high impact incidents to propose improvements in applications. * Designed and implemented an application to manage the work flow of the service desk, that improved the SLA from 80% to 96%. (Python, JavaScript, SQL Server). * Created scripts to execute bulk processes to reduce time of requests across the company. (Python). * Integrated multiple sources of data to display relevant information to management in real time. (Python, JavaScript, HTML5). * Improved the team’s productivity by creating and measuring KPIs.

Problem manager

HeOn Health online S.A.

Aug 2018 - Feb 2019 (7 months)

Detect recurring and high-impact incidents, find their root cause and propose solutions to eliminate them. Design and create new applications that improve the productivity and processes of the company. Propose improvements in existing applications to reduce the incidents reported in the service desk. * Developed the application to manage users and roles that reduced a user's setup time by 91% (from ~ 45 minutes to ~ 4 minutes) as a result of process standardization and usability of the tool. (Python, AngularJS, SQL Server). * Reduced the average monthly incidents by 78% (from ~ 9000 incidents to ~ 2000 monthly incidents) by solving bugs that caused recurring problems, improving customer satisfaction.

Full stack developer

HeOn Health online S.A.

Sep 2014 - Aug 2018 (4 years)

Design, develop and test web applications using the best technologies available to deliver the best experience possible. Supporting the deployment process of the applications to meet the client requirements. (Python, C#, AngularJS, SQL Server, CSS, HTML5) * Created and maintained a software for executing SQL Server snippets via reusable dynamic forms that improved the process of query deployment to production by 93% (from ~ 30 minutes to ~ 2 minutes) and helped speed up application mockups. (Python, AngularJS, SQL Server). * Hospital pharmacy application. Developed the backend of the application (.NET Web API), supported the integration with the frontend (AngularJS) and created the database model from scratch (SQL Server). Manage to delive

R

Research assistant

Jul 2013 - Feb 2014 (8 months)

Responsible for the research, design, and development of a prototype for the detection of antipersonnel mines using prospecting methods of mechanical waves. * Improved the simulation times by implementing numerical methods in the algorithms used to generate the soil models. * Reduced the costs of the project regarding the initial budget by creating the electronic circuits directly in the laboratory. * Successfully implemented the prototype with an accuracy of 95% in the detection of antipersonnel mines.

Freddy Garcia Cala

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Freddy Garcia Cala