Freddery Valdez Figuereo

Funding Specialist

Forward Financing

Aug 2025 - Current (11 months)

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Customer Service Officer

Scotia GBS

Nov 2023 - Current (2 years 8 months)

Job Title: Customer Service Officer Job description: - Maintain operational reports and track client requests using Excel and internal systems - Validate and update account data while ensuring process compliance - Support internal investigations and documentation for service improvements while consistently meet quality and productivity KPIs - Utilized Canva to design professional visual aids and presentations for internal training sessions, enhancing team knowledge sharing and operational efficiency. - Applied sales techniques and a consultative approach to identify client needs, successfully recommending optimal products and services that improved customer satisfaction and retention. - Leveraged strategic communication to facilitate clie

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Bilingual Customer Service Representative Teleperformance

Sep 2022 - Jul 2023 (11 months)

Provided bilingual support, handling a high volume of inquiries and request assignments. Resolved issues efficiently, ensuring customer satisfaction and accurate recordkeeping. • Utilized sales techniques during training sessions and client interactions to identify needs and offer the most suitable products, enhancing overall service value. • Leveraged Canva to design professional visual materials and presentations, effectively communicating product benefits and improving client engagement during onboarding and support sessions.

Bilingual Customer Service Representative

Concentrix

Nov 2021 - Sep 2022 (11 months)

Delivered tailored solutions and documented service interactions with precision. Consistently met service-level agreements and handled reassignment escalations. • Leveraged proficiency in Canva to create professional visual materials and instructional assets for internal training sessions, enhancing team onboarding and knowledge retention.

Freddery Valdez Figuereo

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