F
Franyer Graterol
About
Detail
British Columbia, Canada
Résumé
Jobs
verified_user
0% verified
Operations Assistant - IT - Project Management.Rollback AllyJun 2024 - Aug 2025 (1 year 3 months)Collaborated with the operations team and clients to ensure an efficient and well-organized IT workflow, actively contributing to overall productivity. Took ownership of IT issues by diagnosing and resolving them promptly to minimize downtime. In addition to providing support, I played a hands-on role in troubleshooting and resolving technical problems, maintaining reliable and effective IT services across the organization. My technical expertise, particularly in Python scripting and automation, also helped streamline internal processes and enhance team efficiency.- IT Project Manager - Customer Success Manager.Anchora ColombiaApr 2021 - Mar 2024 (3 years)As an IT Project Manager, I was responsible for planning, executing, and delivering technology projects that met client requirements and organizational goals. I oversaw project timelines, budgets, and technical resources, ensuring smooth coordination between development, operations, and support teams. I also maintained strong client relationships, providing clear communication and proactive guidance to ensure successful outcomes and high satisfaction throughout the project lifecycle.
- Bilingual Customer Service and Helpdesk Representative | Real-Time Analyst Started as a Technical SupportQuantica BPOSep 2019 - Jan 2021 (1 year 5 months)Started as a Technical Support Agent (Help Desk) for 1.5 years, providing efficient technical assistance and troubleshooting support. I was later promoted to Real-Time Analyst, where I was responsible for monitoring agent availability, managing queue performance, reporting on attendance and productivity, and tracking ticket resolution. I consistently delivered highquality support by leveraging reporting tools and real-time data to identify and resolve issues quickly. My bilingual communication skills enabled me to support a diverse client base effectively, while my analytical capabilities ensured operational efficiency and responsiveness to technical challenges.