Frank Ragan

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Animal education coordinator

Fancies Magical Critters

Jan 2023 - Sep 2023 (9 months)

Coordinate animal and petting zoo for education purposes

Contract Specialist

Agilent Technologies

Dec 2021 - Jan 2023 (1 year 2 months)

- Monitor sales inquiries inbox and assign properly. - Contract management of sales contracts and information entry in SAP - Entering all appropriate data for contract renewal. - Support sales professionals in regards to all apsects and life of the contract.

Analyst

Siemens Healthineers

Oct 2020 - May 2021 (8 months)

- Verified all test counts of hospital labs nationwide for monthly billing. - Handled clients incoming calls and requests for verification and any disputes. This group was responsible for over 250 million dollars of annual revenue. Contract position for a group member on medical leave.

Onboarding Support

Amerisourcebergen

Aug 2019 - Dec 2019 (5 months)

- Triaged Sales inquiry inbox and assigned to relevant internal stakeholders. - Recorded all the inquiry information in internal onboarding system. - Helped verify all internal documents and government licenses to onbard new client pharmacies for sales.

Procurement / Account Support – Corp. Globally, Elsevier (RELX)

Elsevier

Aug 2013 - Jun 2019 (5 years 11 months)

- Contracts administration and sales support, responsible for full-cycle of contracts management, contract compliance, correspondence e-mails/letters to clients, change order processing and close-out of client contracts. - Responsible for migration and successful transfer of entire customer database, $24M in revenue, from SalesForce to Oracle Siebel, including sales data, contracts, revenue history and invoices. Resulted in smooth transition and 10% growth in revenue. - Collaborated closely with sales and clients regarding orders, contracts and product delivery - SOX - Ensured all contracts, orders, invoicing are compliant - Organized and maintained contract database, generated and edited legal contracts - Customer success, customer retenti

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Shelley'sFoods, Great Plains Software Integration Project

Intrep Solutions (Robert Half Contractor)

Jan 2013 - Aug 2013 (8 months)

- Established standard procedures for invoicing and purchasing - Electronic database management – onsite Robert Half contractor, Shelly's Foods in New Jersey - Analyzed, verified and entered all data into new Great Plains Software

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Copyright Compliance (Digital and Print Publishing), Marketing-Higher Education Division

Higher Education division of John Wiley and Sons

Feb 2012 - Jan 2013 (1 year)

• ACHIEVEMENTS o Established standard permissions procedures to help retain revenue and prevent revenue loss o Supported coordination of important Copyright Permission Project • Met strict publishing deadlines in a fast paced, detail-oriented environment • Analyzed, verified, created spreadsheets for permissions of all graphics and photos • Negotiated permissions, pricing and legal language

Consultant /Contractor

Adecco

Jul 2011 - Jan 2012 (7 months)

CBIZ - Billable Expense Audit and Data Entry Hilton Hotel - Secret Shopper, Analyzed Sales Ann Taylor Corporate Headquarters - Facilities Management Employee Westin Times Square - Performed Contract and Insurance Audit

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Research and Billing Analyst

Thomson Reuters

Jan 2004 - Jul 2011 (7 years 7 months)

Performed thorough analysis of all cancellation orders and handled client disputes and inquiries. • ACHIEVEMENTS o Reduced cancellations by 20% with early intervention in the process o Established standard cancel procedures to incorporate all business segments in order to reduce overhead and increase revenue by 10% o Improved correspondence response time to clients from 90 to 30 days o Leveraged knowledge of internal billing, contract, order management systems, and Salesforce.com to initiate accurate termination orders and reconcile contracts to billing • Coordinated and managed all department functions including: o Billing and contract research with a team of ten in Bangalore, India o Interpreted detailed legal terminology in regards to

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Contract Administrator

Thomson Reuters

Jun 2003 - Jan 2004 (8 months)

• Collaborated closely with sales department and clients regarding orders • Organized, maintained contract database and generated, edited legal contracts • Ensure all contracts, orders, invoicing are SOX compliant

W

Air Radio Personality

WKIS Radio

Jan 1993 - Jan 1999 (6 years 1 month)

On Air Radio Disc JockeySwing shift

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Frank's behavioral traits
Frank's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.