F
Franklin Mbalisike
About
Detail
Customer Support Specialist, Independent Contractor, Service Delivery, Quality Analyst, Lawyer
Nigeria
Contact Franklin regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
Content Workflow Co-ordinatorAmpiFireDec 2023 - May 2024 (6 months)I worked as an AI-assisted admin writer, successfully conducted thorough research on assigned topics, and developed well-structured and informative blog posts that are clear, concise, and engaging. I optimized content for search engines (SEO) by incorporating relevant keywords and phrases, maintaining a consistent brand voice and tone throughout all written content, and adhering to editorial guidelines while focusing on accuracy and clarity.- HData Annotation Quality AnalystHugotechJun 2023 - Current (3 years 3 months)I collaborated with team members on day-to-day project workflows assigned to the team, going through content (online and offline) to extract information and provide needed data using high-accuracy tools. I also performed quality evaluations of transcription and annotation results from various sources while training AI models by the best standard of understanding data related to sentiment, intent, and semantics, and using deductive reasoning to ensure the highest quality data labeling. Additionally, I contributed to the improvement of workflow processes.
- RCustomer Support SpecialistRaycom Raymond VenturesMar 2020 - Jun 2023 (3 years 4 months)I consistently provided exceptional customer experiences across email, live chat, and social media platforms, surpassing customer expectations. In addition to supporting customers through various channels such as email, phone, live chat, and social media, I ensured a seamless transaction process within the marketplace to enhance user satisfaction. Collaborating with cross-functional teams, I strategized solutions, identified growth opportunities, and drove improvements. Additionally, I effectively prioritized and managed support cases individually and as part of a cohesive team effort. My strong verbal and written communication skills in English allowed me to maintain the company's values of clear and timely communication with users and tea
- SAdministrative OfficerSt. Theresa's Girls Grammar School Ughelli (STGGSU)Nov 2019 - Aug 2020 (10 months)I computed the inventory records, budget, and accounts and conducted a brief analysis using spreadsheets. I oversaw the activities of the ICT department, both tangible (equipment) and intangible (the school website). Additionally, I ensured the proper dissemination of information between management and stakeholders, as well as maintaining a proper working and learning environment among staff and students.
- CAdministrative ManagerCyp-Rose Concepts LtdAug 2018 - Oct 2019 (1 year 3 months)I facilitated customer retention initiatives that renewed the client's trust in our business by identifying the problem and acting toward it to meet the exact specifications of the client. Eventually, we were offered more business opportunities with the client, leading to business expansion.
- OParalegal/Administrative OfficerOkoye, Okoye & Co.Jun 2016 - Jul 2018 (2 years 2 months)I assisted the principal of the law firm in conducting legal research, receiving and analyzing briefs, drafting legal documents, scheduling mediation sessions, and filing litigation when necessary. This was important to free up her time so she could focus on refreshing and growing professionally.
- NAdministrative AssistantNational Youth Service Corps (NYSC) Mandatory ServiceJun 2015 - Apr 2016 (11 months)My responsibilities included conducting research, collecting and analyzing data, taking meeting minutes, maintaining records, summarizing information from clients, and scheduling appointments through phone calls, emails, or in-person visits.
Education
verified_user
0% verified
- Bachelor of Laws (LLB)Houdegbe North American University BenimJan 2007 - Jan 2011 (4 years 1 month)
- WAEC (O' level)King's College LagosJan 2000 - Jan 2006 (6 years 1 month)