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Frankelina Krystal Urbaez Moreta

About

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Nashville, Tennessee, United States
Contact Frankelina regarding: 
Flexible work
Starting at USD7.5/hour

Timeline

work
Job

Résumé

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  • WorkBox
    Customer service representative
    WorkBox
    Apr 2024 - Dec 2024 (9 months)
    I'm comprehensive, I dedicated to delivering exceptional solutions-oriented service. I have a excellent interpersonal communication skills, I focused on building genuine and lasting customer relationships, skilled in clarifying needs, which I believe is great for this position, I'm efficient in problem solving, adept at quickly diagnosing issues and implementing effective solutions with minimal escalation, also proficient in active listening and resolving complex inquiries across multiple channels (phone, email, chat, etc.), I maintained a consistent 92% CSAT rating and achieved 15% faster resolution times than the team average.
  • WorkBox
    Virtual assistant & Support Chat
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    Feb 2023 - Apr 2024 (1 year 3 months)
    As a Virtual Assistant & Support Chat specialist, I am highly organized and detail-oriented, with proven expertise in providing seamless administrative and communication support. I excel in multitasking, managing emails, scheduling, and data entry while utilizing strong live chat and ticketing system skills to resolve customer inquiries professionally. My experience in chat support environments allows me to deliver exceptional assistance through digital channels, ensuring a commitment to first contact resolution (FCR) and generating positive customer feedback. Additionally, I recognize the importance of e-commerce platforms like Shopify, where a virtual assistant plays a crucial role in managing customer inquiries related to products, shipp