Franco V.

Franco V.

About

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Customer Success Manager | eCommerce | International Trade
Argentina

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • B
    Customer Success Manager
    Balloon Group, a Fastforward.ai company
    Sep 2022 - Current (3 years 10 months)
    - Get customers' feedback on their experience with the company. - Work with team leaders to ensure customer satisfaction and quality of deliverables and service. - Build CHS report and identify potential threaths. • Create an executive report with cross-referenced information between NPS and eNPS. • Held monthly reporting sessions with Main Partners (Adobe, VTEX, AWS, etc).
  • D
    Customer Success Manager
    Digifianz
    Oct 2021 - Jun 2022 (9 months)
    - Lead regular meetings with clients (Long-term marketing plan, KPIs, Lifecycle stages, Keyword research, Reporting) - Manage a team of analysts, training and supporting them in their daily tasks. - Design inbound marketing strategy based on clients’ needs and customer behaviour • Coordinate content creation, edition and publication (Blog posts, eBooks, Guides, Webinars) • Define paid Ads Strategy (Google Search and Display, Facebook Ads and LinkedIn Ads) • Communicate and collaborate with other departments in order to ensure that every part of the project is of high quality and delivered on time • Help clients to implement and adopt HubSpot (HubSpot CRM, HubSpot Marketing Pro, HubSpot Sales Pro, HubSpot Service Pro)
  • Worldpackers
    Community Volunteer
    Worldpackers
    Jan 2021 - Jun 2021 (6 months)
    - Collaborating and sharing across borders as a way to experience cultural immersion, learn languages, develop new skills, and make a positive impact in the world.
  • Elementum
    Business Analyst II
    Elementum
    Nov 2020 - Jan 2021 (3 months)
    - Communication with multiple supply chain partners. - Review business , functional and data requirements. - Independently deliver smaller projects and work with Project Managers to ensure customer delivery is done on time for larger projects and programs. • Collect and validate data files, and inform data providers of gaps in the data submitted vs. requirements as per the platform capabilities of service management and visibility offerings. • Be customers / partners main point of contact for simple projects and own them from start to finish.
  • Elementum
    Partner Integration Consultant
    Elementum
    Nov 2018 - Nov 2020 (2 years 1 month)
    - Support key accounts through the complete onboarding process including design, development, testing, deployment, user adoption and rollout. - Possess a broad knowledge of all Elementum functionalities and how to apply them to various business cases. - Understand back-end data sources and data flows.
  • Parexel
    Trade Compliance Specialist
    Parexel
    Jun 2016 - Nov 2018 (2 years 6 months)
    - Global import and export coordination of supplies for clinical trials. - Development of performance report from the Global Trade Compliance team. - Set up, supervise and improve import metrics. • Drive import process improvements in cooperation with suppliers, customs brokers and forwarders. • Track keeping of regulations and restrictions that impact the importation of clinical materials to Argentina.
  • Techo Argentina
    Fundraising Campaign Coordinator
    Techo Argentina
    Apr 2016 - Sep 2016 (6 months)
  • Techo Argentina
    Microcredits - Volunteer
    Techo Argentina
    Jun 2015 - Jul 2016 (1 year 2 months)
  • G
    Import Analyst
    Gates Corporation
    May 2014 - Aug 2015 (1 year 4 months)
    - Coordination of air imports. - Planning and projection of new business with international suppliers. - Support multimodal logistics for operations abroad. • Internal distribution of intercompany purchases. • Monthly planning of shipments clearance from Free-trade Zone.
  • Techo Argentina
    Event Coordinator
    Techo Argentina
    Jan 2014 - Dec 2014 (1 year)
  • Ericsson
    Logistics Intern
    Ericsson
    Dec 2013 - May 2014 (6 months)
    - Support import of telecommunication materials. - Handle claim orders. - Monitor import process in coordination with staff from Sweden. • Control service providers' performance and billing. • Plan warehouse movements.
  • Techo Argentina
    Housing
    Techo Argentina
    Oct 2012 - Dec 2019 (7 years 3 months)
  • Ecolab
    International Trade Intern
    Ecolab
    Aug 2012 - Dec 2013 (1 year 5 months)
    - Coordinate small suppliers’ loads. - Analyze import costs and timelines. - Develop saving reports. • Evaluate customs brokers and maritime agencies performances.
  • Pret a Manger
    Team Member
    Pret a Manger
    Jan 2011 - Mar 2011 (3 months)
    - Floor Organizer - Kitchen Staff - Till Operator
Education verified_user 0% verified
  • U
    Postgraduate Executive Program, Customer & People Experience Powered by Data Science
    Universidad Austral, Buenos Aires
    Aug 2021 - Oct 2021 (3 months)
  • Pontificada Universidad Católica Argentina
    Postgraduate Diploma, Data Mining & Big Data
    Pontificada Universidad Católica Argentina
    May 2021 - Aug 2021 (4 months)
  • G
    International Trade Seminar (Seminario de Comercio Exterior) – Cámara Argentina de Comercio
    Gates Corporation
    Jan 2021 - Dec 2021 (1 year)
  • Ericsson
    Management Tools for Executives (Herramientas de Gestión para Directivos) – UBA
    Ericsson
    Jan 2021 - Dec 2021 (1 year)
  • UADE
    Políticas Productivas para el desarrollo: Debates Actuales y Experiencias Aplicadas - UNSAM
    UADE
    Jan 2021 - Dec 2021 (1 year)
  • R
    Minor+, International Business and Career (IBaC)
    Rotterdam Business School
    Jan 2015 - Dec 2016 (2 years)
  • UADE
    Bachelor degree in International Trade, International Business/Trade/ Commerce
    UADE
    Jan 2010 - Jan 2020 (10 years 1 month)
    Bachelor's final research project: export plan of lithium batteries for electric motorcycles (A+)