Franco Arturo

Franco Arturo

About

Detail

Barcelona, Spain

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • Neuroelectrics
    Customer Support Manager
    Neuroelectrics
    Apr 2025 - Current (1 year 7 months)
    • Rebuilt and structured the Technical Support function.
    • Designed and implemented operational workflows, knowledge systems, documentation standards, and support processes for high-reliability medical technology environments
    • Created and structured a 70+ article internal and external knowledge base, including taxonomy and documentation architecture
    • Built AI-assisted automations using Make.com, webhooks, AI nodes, routing logic, and API integrations to reduce repetitive support workload
    • Integrated AI tools into daily support operations to improve efficiency, SLA performance, and team productivity
    • Owned the full operationa
  • CAPEL
    Technical Sales Engineer
    CAPEL
    Apr 2023 - Sep 2024 (1 year 6 months)
    • Expanded revenue by launching new product lines
    • Prospected and closed strategic B2B accounts
    • Worked cross-functionally with technical and commercial teams
  • B
    Applications Specialist
    Balluff
    Nov 2021 - Dec 2022 (1 year 2 months)
    • Designed and specified automation solutions for key industrial clients
    • Delivered technical & commercial support
    • Trained engineers, sales teams, and customers
    • Served as PRL responsible
  • T
    Machine Vision Engineer
    TVAI
    Mar 2021 - Oct 2021 (8 months)
    • Integrated machine vision into advanced logistics environments
    • Coordinated technical field teams
    • Trained customers on new technologies
  • SCHINDLER
    Quality Project Manager
    SCHINDLER
    Feb 2019 - Jan 2020 (1 year)
    • Managed certification & quality processes
    • Supervised testing & validation
    • Coordinated assembly and field operations
  • Beckman coulter
    Field Service Engineer
    Beckman coulter
    Oct 2017 - Jan 2019 (1 year 4 months)
    • Delivered L3 technical service in critical healthcare environments
    • Trained customers & lab technical staff
  • Mecalux
    Robotics Programmer
    Mecalux
    May 2017 - Sep 2017 (5 months)
    • Commissioned automated logistics systems
    • Diagnosed complex failures
Education verified_user 0% verified
  • NA
    Advanced Sales & Marketing Programs
    NA
    Jan 2024 - Jan 2025 (1 year 1 month)
  • Universidad Torcuato Di Tella
    Ontological Business Coaching
    Universidad Torcuato Di Tella
    Jan 2019 - Jan 2020 (1 year 1 month)
  • U
    Executive Diplomas on Leadership and Project Management
    UCES & UADE
    Jan 2018
  • U
    Mechatronics Engineering (BSc + MSc)
    UNCuyo
    Jan 2010 - Jan 2016 (6 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • Neuroelectrics
    Ticketing Platform AutoFill
    Neuroelectrics
    May 2026 - Jun 2026 (2 months)
  • Confidencial - Retail
    Store Chatbot
    Confidencial - Retail
    May 2026 - Jun 2026 (2 months)
  • M
    Multi Agent Orchestration System
    Apr 2026 - Jun 2026 (3 months)
    Production grade multi-agent AI system with 6 specialized agents, a state-machine pipeline and autonomous monitoring:
    Orchestrator: Task intake, gap analysis, routing, delivery to user
    Planner: Produces 3-part plans - output specifications + milestones + flat checklist
    Auditor: Adversarial plan review + output verification against original goal
    Executor: Executes planner checklist with goal-awareness, re-planification, interim delivery
    Debugger: Diagnoses and resolves technical blockers
    Monitor: Autonomous pipeline monitoring with alert debounce and progress report.
  • Neuroelectrics
    Customer Support Ticketing
    Neuroelectrics
    Feb 2026 - Jun 2026 (5 months)