Francis Manubay

C

IT Admin/Network Admin

Connecticom Global Network Inc.

Jan 2025 - Aug 2025 (8 months)

Role: Installed, configured, and maintained routers, switches, firewalls, and wireless access points across a LAN/WAN environment, Monitored and optimized network performance using tools like SolarWinds, PRTG. Collaborated with department heads to assess tech needs and deliver tailored IT solutions. Installed, configured, and maintained routers, switches, firewalls, and wireless access points across a LAN/WAN environment, B2B communication aligning IT solutions with business objectives.

I

Senior System Engineer

ITBD

Jan 2024 - Jun 2025 (1 year 6 months)

Role: Working as internal IT and providing onsite and offsite support for hardware and software troubleshooting, Usage of Connect Wise Manage and Automate, Responsible for switches, ISP and Cisco Meraki, Managing network, server and workstations, Managing Active Directory, Monitoring Sentinel One AV, Monitoring MS Azure admin and backups with API Integration, Producing Daily Reports for supervisor/senior manager, PCI DSS Compliance, Produce VAPT report, Handles procurements and payables.

IT Officer)

Hexaware

Mar 2022 - Jan 2024 (1 year 11 months)

Role: Providing onsite and offsite support for hardware and software troubleshooting, Responsible for switches, ISP and Palo Alto Firewall, Managing network, server and workstations, Managing Active Directory MS Azure admin with API Integration, Monitoring Sophos AV, Monitoring backups specifically Veritas, Producing Daily Reports for supervisor/senior manager, PCI DSS Compliance, Produce VAPT report, Handles procurements and payables.

Senior IT Helpdesk

Infosys

May 2020 - Dec 2020 (8 months)

Role: Handles Responsible for providing technical support via phone or email to end-users consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites remotely. Tier 1-3 SLA tickets, Network connectivity, Network scanning/printers, Zapier with API integration, VPN, Terminal Services, and Citrix setup, Dispatch tickets, Exchange On-Premise Administration, B2B client-facing responsibility and resolving issues for business clients' employees

IT administrator / Network administrator

EnfraUSA

Jun 2018 - May 2020 (2 years)

Role: Handles Tier 1-3 SLA tickets, Network connectivity, Network scanning/printers, Zapier with API integration, VPN, Terminal Services, and Citrix setup, Dispatch tickets, Exchange On-Premise Administration, Server maintenance, B2B client facing and interactions.

I

Back office & IT service desk

ISTA Personnel Solutions

Sep 2017 - Jun 2018 (10 months)

Role: Handles Tier 1-2 SLA tickets, Microsoft Active Directory and Exchange set up, End user email management, Smartphone management, Virus/Malware issues

V

(Back office & IT Helpdesk)

Vector Outsourcing Solutions Phil's., Inc.

Jan 2017 - Sep 2017 (9 months)

Role: Active Directory and Exchange set up, On-boarding and Offboarding of users, Desktop application and operating system management

V

(Quality Analyst- Comcastl)

VXI WaltermartPanorama

Jul 2014 - Jan 2017 (2 years 7 months)

Role: Network defender, Ethical hacking, Keep the security systems up to date and contributing to security strategies.

Team leader

Alorica

Oct 2013 - Jul 2014 (10 months)

Role: Handles a tech team, coach team members and keeps management updated on team performance, B2B interactions through client-facing performance reporting.

A

SME/TSR

Alorica - Clearwire Outsourcing:

Jun 2012 - Aug 2013 (1 year 3 months)

Troubleshooting tech calls for Internet, VOIP, TV concerns, answering supervisor calls or escalations

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