Francisco Roberto Del Castillo Celado

Appointment Setter

Lily Maids

Jun 2024 - Nov 2024 (6 months)

◽ Answer incoming calls and assist customers and staff with their cleaning needs. ◽ Schedule appointments for our cleaning technicians. ◽ Schedule estimate appointments for potential clients. ◽ Dispatch technicians to job sites. ◽ Maintain and update customer databases. ◽ Provide excellent customer service to clients, leveraging bilingualism to effectively communicate with a diverse clientele in the United States. ◽ Monitor the progress of ongoing jobs to ensure timely completion. ◽ Check over all our technician paperwork. ◽ Perform any other reasonable duties as required by management. ◽ Utilized WhatsApp Business for effective communication with clients and team members. ◽ Engaged in data reporting to track service met

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Cofounder

MOFONGO POWER

Feb 2019 - Nov 2019 (10 months)

Como cofundador, fui responsable de la dirección estratégica y el crecimiento del negocio, liderando iniciativas clave para establecer la visión y misión de la empresa. Trabajé en la creación de productos innovadores y en la gestión de operaciones diarias para garantizar la eficiencia y la satisfacción del cliente. Además, implementé un enfoque proactivo en la atención al cliente, abordando directamente las inquietudes y resolviendo problemas, lo que resultó en una mejora significativa en la calidad del servicio ofrecido. También gestioné la administración del negocio, incluyendo la gestión de cuentas y el pago de empleados, así como la coordinación con proveedores, lo que contribuyó a la estabilidad financiera y operativa de la empresa. Ad

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Administrative Manager

Sued Laboratories, SRL

Feb 2015 - Jul 2021 (6 years 6 months)

• Ensure effective communication of the logistics department with other departments to guarantee better performance in its daily activities. • Guarantee the reduction of monetary losses, as well as the effectiveness of the different processes carried out in the laboratory with a view to continuous improvement. • Oversee industrial security measures to maintain a safe working environment, while also developing the industrial security department to continuously evaluate risk management practices. • Manage the recruitment process to attract and retain top talent. • Utilize WhatsApp Business for efficient communication and updates. • Provide executive assistance to senior management to streamline operations. • Engaged in lead genera

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Distribution Manager

Plastifar S.A.

Apr 2013 - Jan 2015 (1 year 10 months)

• Managed weekly fuel consumption reports to optimize operational efficiency, including the preparation of financial reports related to fuel usage and payments to contracted transport services. • Scheduled appointments with distribution centers to ensure timely deliveries. • Oversaw the conditions and maintenance of the truck fleet, ensuring safety and reliability. • Demonstrated proactivity in addressing potential issues before they escalated. • Engaged in direct contact with customers, contributing to enhanced customer service and satisfaction, which also provided insights into sales opportunities and improved CRM practices. Additionally, managed payroll for contractors, ensuring timely and accurate payments, which further su

Francisco Roberto Del Castillo Celado

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