Customer service representative
StarTek
May 2016 - May 2017 (1 year 1 month)
As a Customer Service Representative, I was part of a dedicated team focused on delivering exceptional support in the technology sector. My role involved addressing customer inquiries, resolving issues, and ensuring a high level of satisfaction. Additionally, I gained a foundational understanding of legal aspects related to customer support and data policies, which enhanced my ability to navigate customer interactions with compliance and professionalism. This knowledge contributed to maintaining trust and transparency with customers, further solidifying our commitment to excellent service. Furthermore, I assisted in schedule planning by managing and creating calendar meetings with customers, ensuring efficient communication and timely follo