Francisco Morales Hidalgo Project Manager

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Project Manager

INCEPADEM

Dec 2024 - Mar 2025 (4 months)

Fui responsable de la gestión de proyectos, coordinando tareas, presupuestos, proveedores y cronogramas para garantizar la entrega exitosa de los activos. Además, aunque la atención al cliente no era un enfoque principal, la coordinación de estas actividades implicó una comunicación efectiva con los clientes para asegurar que sus necesidades y expectativas fueran atendidas a lo largo del proceso del proyecto.

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PROJECT MANAGER

Dotech

Nov 2023 - May 2024 (7 months)

E-commerce Project Manager • I led e-commerce projects to implement the dropshipping model, including system integrations (HCL, OMS, SAP, Web Portals). • Conducted workshops to gather functional and non-functional requirements and define business rules. • Established automated processes for dropshipping models, enhancing standardization and efficiency. Developed quality control mechanisms for sales and after-sales processes, improving customer satisfaction. • Designed procedures for transaction management, covering billing, returns, and cancellations. • Followed up on activities with key project stakeholders to meet objectives in terms of security, quality, delivery, and cost. • Ensured all project milestones were achieved on time and withi

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PROJECT MANAGER

SCAT

Jul 2023 - Oct 2023 (4 months)

Oversee daily operations, performance, coordination, and management of financial service initiatives to achieve maximum productivity, efficiency, quality, service, and profitability for the organization while maintaining compliance with all standards and adhering to the prescribed budget and criteria. Supervise the management of the portfolio of financial service initiatives (Strategic, Discretionary, Operational Continuity, and Regulatory Compliance). Schedule sessions with teams assigned to different initiatives to review work plans, internal and external dependencies. Identify risks in collaboration with the teams. Develop risk matrices and mitigation plans jointly with the teams. Prepare weekly KPI reports for the CTO. Additionally, app

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PROJECT MANAGER

Lyde

May 2021 - Jul 2022 (1 year 3 months)

• Conducted in-depth analysis of the current business model, identifying critical improvement areas.
• Defined and communicated project strategies aligned with client and team objectives.
• Managed all project phases, from analysis and design to implementation and support.
• Adjusted project plans based on client agreements, reducing adjustment times by 15%.
• Enhanced team understanding of project scope, reducing implementation errors by 20%.
• Leveraged web development experience from previous roles at LYDE and MASERP to contribute to the development of a web-based Warehouse Management System (WMS) for distribution center operations. At LYDE, I led end-to-end logistics and project implementations,

ERP CONSULTANT

Mas

Dec 2016 - Sep 2020 (3 years 10 months)

• Gathered and analyzed client requirements to identify process improvement opportunities, enhancing operational and logistics workflows.
• Managed comprehensive project plans, including communication, scope, schedule, and resource management, with a strong focus on stakeholder engagement and risk management.
• Delivered technological solutions through detailed analysis, testing, and stabilization phases, overseeing all project phases from solution design to post-implementation support. Additionally, utilized virtual assistance skills to enhance post-implementation ERP support management through effective use of CRM systems, ensuring seamless client interactions and ongoing support. Furthermore, applied administrative assistan

CONSULTANT

Intelisis

Apr 2005 - Sep 2016 (11 years 6 months)

• Collaborated on ERP Intelisis implementation projects in the private sector, ensuring seamless integration and functionality tailored to client needs. Additionally, utilized virtual assistance skills to enhance project coordination and communication among stakeholders. Employed administrative assistance techniques to streamline processes, which included using CRM systems for effective post-implementation ERP support management, thereby improving client satisfaction and operational efficiency.

• Managed and collaborated on the implementation of the Intelisis ERP system for clients in the private sector, customizing solutions to meet operational and business requirements. Participated in all phases of ERP implementation, includi

Francisco Morales Hidalgo

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Francisco Morales Hidalgo

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