Francisco Javier Lopez Moreno
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Guadalajara, Jalisco, Mexico
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Résumé
Jobs
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Account Coordinator / Business Development Representative MenteeArrive LogisticsJan 2025 - Current (1 year 6 months)• Managed 20+ shipments daily, maintaining 95% on-time recovery and minimizing revenue losses by up to $12K/month • Supported contract negotiations and expansions worth over $250K by preparing cost-efficient logistics solutions • Delivered 98% on-time performance for pickups and deliveries, helping ensure high client satisfaction and retention- Technical Support SpecialistNextivaJan 2022 - Nov 2024 (2 years 11 months)• Trained and developed over 100 specialists, cutting onboarding time by up to 50% • Led performance coaching that improved customer satisfaction to over 92% and reduced average handle time for new team members by 50% • Identified upsell opportunities and supported account renewals, contributing over $750K in revenue through collaboration with sales and retention teams • Authored SOP updates and implemented process improvements based on performance data
- Account Collections SpecialistAT&TSep 2017 - Feb 2021 (3 years 6 months)• Recovered over $1.2M annually in delinquent accounts while maintaining 90% customer satisfaction. • Retained over 95% of recovered accounts through personalized payment plans and issue resolution. • Converted 40%+ of clients to autopay and paperless billing to reduce future delinquencies. • Additionally, identified upgrade opportunities with inbound callers, generating leads for the sales department to enhance overall revenue potential.
Education
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- BBULATS Certification – Level B2 (EnglishAug 2012 - Current (13 years 11 months)
- TStudies in Computer Science and Digital ArtsTecnológico de Estudios Superiores de MonterreyJan 2012 - Jan 2017 (5 years 1 month)
Projects (professional or personal)
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- Event MarketingEventbriteDec 2023 - Current (2 years 7 months)