Francisco Javier Aguirre Angel

Virtual Assistant

Housecall Pro

Feb 2025 - Current (1 year 8 months)

• Answered calls and emails efficiently, offering round-the-clock client and customer care. • Handled client correspondence and internal communications in professional manner. • Provided day-to-day administrative support, improving overall business efficiency. Supported dispatch operations to meet service demand. • Double-checked work orders to confirm all details matched client • specifications. • Prioritised tasks effectively, managing multiple calendars without scheduling conflicts. • Utilised CRM software to record client information, ensuring accurate follow-up activities. • Managed inbound and outbound calls with potential clients, fostering strong relationships. • Achieved monthly targets by securing a consistent number of q

Hotel Reservation Agent

Hotel Planner

Sep 2024 - Current (2 years 1 month)

• Handled telephone, email, and online booking enquiries, providing prompt responses and excellent service to prospective guests. • Offered alternative solutions to guests when preferred options were unavailable, maintaining high levels of satisfaction. • Utilised reservation software to input, retrieve, and update guest information promptly. • Upheld strict confidentiality in handling sensitive guest information, adhering to data protection regulations. • Helped clients select the perfect holiday based on needs, budget, and specifications. • Assisted customers with finding favourable rates for desired reservation dates, times and locations. • Processed payments and sent confirmation details to customers via email or mobile app. • P

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Reservation Agent

Wyndham Hotels

Feb 2023 - Jan 2025 (2 years)

• Maximised room sales and revenue for the hotel, prioritising up selling, making new reservations, cancelling or changing reservations, ensuring information passed to relevant departments is correct, and making sure the guest information requirements and price information are correct. • Performed duties of a secretarial nature, including sending emails and transferring calls. Maintained a sales attitude, assuming a sale. • • Maintained and updated guests' information and sales data by reservation procedures. Intake guest information is accurate and correct. • Complied with all company policies relating to reservations. • • Strictly followed brand standards, enrol guests to Wyndham Rewards programme, and offer incentives to credit ca

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Customer Care Representative

Jc Penney Online

Aug 2022 - Feb 2023 (7 months)

• Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns. • Handled high-volume telephone calls to address and resolve customer queries, assist customers with the placement of orders, refunds, exchanges, or to modify or cancel orders. • Recruit potential customers by recommending goods or services and demonstrating how they benefit from the loyalty programme. • Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction. • Choose the correct word choice to address and resolve complex customer issues as quickly as possible. De-escalate as many possible calls. • • Ensur

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Foreign Coordinator

Misioneros de Guadalupe

Jun 2018 - Aug 2022 (4 years 3 months)

• Coordinated a team of 9 agents, supervising the collection of the donations of the benefactors to the Institute. Monitored staff performance and developed improvement plans. • • Facilitated communication between departments, streamlining workflow and enhancing team collaboration. • Answered mailed, emailed, telephoned and in-person requests for service and information. • Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently. • Trained new staff on internal procedures and software, enhancing team capability and efficiency. • Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling conflicts. • Analysed performance data, producing detailed reports to i

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Car Sales Executive

Motormexa Colima

Jun 2017 - Apr 2018 (11 months)

• Demonstrated products to customers to show features and promote items. • Negotiated sales deals with precision, securing profitable outcomes for the dealership whilst meeting customer budgets. • Advised customers on product range, price, delivery, warranties and product use. • Facilitated smooth handovers of vehicles to customers, ensuring all paperwork and pre-delivery requirements were met. • Maintained an up-to-date understanding of automotive technology advancements, sharing insights with customers. • Coordinated with the finance department to offer competitive finance packages, facilitating easier purchase decisions. • Managed the entire sales process from initial enquiry through to post-sale follow-up, ensuring a seamless exp

Interpreter

Provident México

Jan 2011 - May 2017 (6 years 5 months)

• Accurately interpreted spoken and written conversations between different languages for clients. • Translated conversations and documents between two parties in professional situations. • Delivered oral translations and interpretations for clients by converting dialogue into comprehensible formats to convey original meaning of speakers. • Interpreted conference calls and other workplace communications in real-time to help individuals convey messages quickly. • Provided simultaneous interpretation during international conferences, contributing to smooth dialogue between participants. • Rewrote original materials in target language, maintaining meaning by carefully following sources.

Coordinator

Compartamos Banco

Sep 2007 - Oct 2010 (3 years 2 months)

• Successfully managed and coordinated a team of 8 or more employees. Monitored staff performance and developed improvement plans. • • Facilitated communication between departments, streamlining workflow and enhancing team collaboration. • Managed smooth operations and communicated timely updates to coordinate administrative activities. • Helped interview, train and onboard staff members to build team of high performing individuals to boost productivity. • Analysed performance data, producing detailed reports to inform management decisions and drive continuous improvement. • Organised logistics for corporate events, including venue selection, catering, and attendee management.

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Banking Assistant

BBVA Bancomer Bank

Mar 2005 - Apr 2007 (2 years 2 months)

• Conducted field visits to sites assigned by the corporation, offering and selling bank products. • Managed customer queries regarding banking products, services, and account details, providing comprehensive support. • Prepared bank application forms and managed all documents for new accounts openings with outstanding attention to detail and confidentiality. • Facilitated the opening and closing of customer accounts, including checking, savings, and business accounts. • Developed personalised pension projections for clients, aiding in long-term retirement planning and decision-making. • Provided comprehensive wealth management advice, encompassing retirement planning and estate planning. • Delivered expert guidance on pension scheme

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Teacher

Cenbi English School

Nov 2002 - Mar 2005 (2 years 5 months)

• Used effective teaching methods to assist with student development, including collaborative learning, positive reinforcement, modelling and explicit instruction. • Observed and assessed student performance to identify areas requiring improvement. • Planned and implemented lessons utilising variety of teaching strategies to meet diverse student needs. • Monitored progress through classwork, coursework and project marking to provide extra support for struggling students. Assigned homework and quizzes to gauge performance of students. • • Monitored and recorded student attendance, punctuality, and behaviour, addressing issues in accordance with school policies. • Set and communicated ground rules for classroom to encourage respect and

Francisco Javier Aguirre Angel

About

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Résumé

Francisco Javier Aguirre Angel

About

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Behavioral traits