Francisco Grimaux

Francisco Grimaux

About

Detail

Customer Success Team Lead | Make Impact, Empower Others 🌍 🌱 (We're Hiring!)
Argentina

Contact Francisco regarding: 
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Full-time jobs

Timeline


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school
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Résumé


Jobs verified_user 0% verified
  • Athyna
    Customer Success Team Lead
    Athyna
    Mar 2023 - Current (3 years 2 months)
  • Athyna
    Customer Success Manager
    Athyna
    Jul 2022 - Mar 2023 (9 months)
  • Athyna
    Customer Service Representative
    Athyna
    Mar 2022 - Jul 2022 (5 months)
  • WeWork
    Community Team Lead & LATAM Learning Ambassador
    WeWork
    Oct 2021 - Mar 2022 (6 months)
    -Development of strategies to improve the customer experience -Detect and prevent potential pain points to anticipate customer needs. -Negotiation and follow up of contracts with the client. -In charge of the daily operation of the building: Maintenance, cleaning, purchase and distribution of supplies -Customer Experience Analysis - Medallia. -Nexus between the Procurement, Billing and Marketing departments. -Maximize the client portfolio. -Encourage networking between clients, generating new leads for both our company and the client's through events, meetings and trainings, among others. -Development and improvement of processes and practices to generate greater value to the customer experience. -Management of renewals according to clients
  • WeWork
    Sr Community Associate - CSM
    WeWork
    Dec 2020 - Nov 2021 (1 year)
    - Account Management. - Team Management. - Customer Experience. - Hospitality - Vendor management. - Link between the maintenance team and the clients, the cleaning teams and clients and the commercial area and the clients - Sales representative
  • WeWork
    Learning & Development
    WeWork
    Sep 2020 - Nov 2021 (1 year 3 months)
    Design and assembly of trainings content for LATAM. Leader of the Community Groups project, in charge of the project from start to finish in LATAM. In charge of making the connection between the new employees and their future managers in LATAM. LATAM Learning Ambassador. (POC) The only representative of Argentina in the LATAM culture team. Point of contact for LATAM of L&D (POC). In charge of organizing MasterClasses for new hires as well as for old employees.
  • WeWork
    Community Associate - JR CSM
    WeWork
    Sep 2019 - Dec 2020 (1 year 4 months)
    Reception tasks, Customer Support Dealing with vendors
  • Volkswagen
    Sales Representative
    Volkswagen
    Feb 2019 - Aug 2019 (7 months)
    Sales representative
  • F
    Community Manager
    Fortnite Star
    Aug 2018 - Sep 2019 (1 year 2 months)
    Owner at Fortnite Star a digital event/tournament planning site for competitive ESports teams.
  • freelance
    English Translations
    freelance
    Feb 2017 - Sep 2017 (8 months)
    English to Spanish translations.
  • F
    Community Manager
    FABRICA DE LICORES DEL TOLIMA (FLT)
    Jul 2015 - Jan 2016 (7 months)
    As a Community manager, my responsibility was to maintain good communication with customers and in turn upload and create content for the brand. (photos, banners and clothing designs), and as a textile assistant my responsibility was to help with the cutting and making of the fabrics.
Education verified_user 0% verified
  • E
    Diseño y comunicación visual
    Engineering department of Universidad de Palermo.
    Jan 2015 - Current (11 years 4 months)
  • C
    bachiller bilingue orientado en ciencias economicas, Empresariales
    Colegio Comercial Eduardo Santos
    Jan 2014 - Current (12 years 4 months)