Francisco Enrique Aparicio Wiley

My professional goal is to form part of a company in which I may flourish, thus enhancing my professional education to obtain, within a short-term basis, a strategic position by contributing to fulfill the company's goals. Having mentioned the above, I consider myself to be a Results-driven Technical Support & Identity Management Specialist with experience in escalated ticket resolution, SSO integrations (SAML, Okta, Entra ID, Active Directory), and system troubleshooting using tools like Kibana, Elastic, Postman, Jira, and Salesforce. Withholding a Proven track record in 24/7 on-call support, user provisioning, emergency incident management, and direct collaboration with C-level executives (CEOs & Admins) to review security features and optimize processes. Strong focus on SLA compliance, knowledge sharing, and continuous process improvement in fast-paced tech environments.