Francisco Daniel Burton
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Experienced in high-level customer service, sales, administrative tasks and team leadership, with a strong focus on client retention.
Argentina
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Résumé
Jobs
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67% verified
Customer service verified_user Verified experienceParicusOct 2023 - Jul 2025 (1 year 10 months)U.S.-based social security services company focused on technology and connectivity. Customer Service & Account Management: Handled inquiries and complaints; implemented retention strategies and win-back campaigns; maintained accurate records; provided clear and transparent information; supported sales initiatives and billing processes. Additionally, I provided virtual and executive assistance within the call center environment, managing multiple projects to enhance overall service delivery. Agent support: Assisted with onboarding of new clients (documentation, regulations, and procedures); supported the integration of new sales representatives. Technical Support: Assisted users with devices and service usage; resolved technical issues- RTeam Leader - Regulatory Advisor verified_user Verified experienceRegistrar CorpJan 2018 - Jul 2023 (5 years 7 months)Registrar Corp January 2018 - July 2023 | Hybrid U.S. -based Import/export assistance company focused on U.S. market entry. - Customer Service & After-Sales Support: Resolved inquiries and complex cases; maintained up-to-date records and collaborated across departments to ensure a smooth customer experience; strengthened client loyalty and built long-term relationships. - Sales: Managed service sales through calls, cold calling, email, and lead follow-up; identified business opportunities and executed renewal and upselling strategies that increased customer retention and lifetime value. - Team Leadership: Supervised a team of 4 in the renewals department; provided training and support during peak seasons; coordinated key communic
- ERetail Sales & Operations SupportEnredadosFeb 2014 - Dec 2017 (3 years 11 months)Enredados 📅 February 2014 - December 2017 | � � on-site Electronics retail store offering tech products and services. Customer Service & After-Sales Support: Provided in-person customer assistance; efficiently resolved inquiries and complaints; operated printing and photocopying services. Handled daily store operations from opening to closing, ensuring a smooth and efficient workflow. Sales: Managed sales of electronic products, including hardware, PC components, mobile accessories, tablets, speakers, and multimedia devices; oversaw a diverse inventory.
Education
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0% verified
- CBFA in Jazz InterpretationConservatorio superior de música "Manuel de Falla"Jan 2017 - Jan 2020 (3 years 1 month)