Francisco Bernal
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Mexico City, Mexico
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Client Services Director Mexico & ColombiaFiservMar 2025 - Aug 2025 (6 months)Lead and oversee our client service operations, ensuring exceptional service delivery, client satisfaction, and long-term relationship growth. Responsible for a team of account managers and client success professionals, driving best-in-class support for our strategic accounts while identifying opportunities for upselling, cross-selling, and continuous improvement.- BGeneral Manager / FounderBB AnaliticaAug 2018 - Jan 2025 (6 years 6 months)Develop and execute the organization's sales strategy, leading a high-performance team to drive revenue growth and ensure the success of commercial initiatives. Foster strong client relationships, securing recurring revenue and maximizing the impact of each initiative.. Strategic vision, leadership skills, and deep understanding of the market are essential in achieving and exceeding sales targets. Achievements: Sold Machine Learning software (SaaS) to the two largest beverage corporations in Mexico, enhancing their operational efficiency | Closed sales of software and metadata services with Mexico’s leading food retailer, driving data optimization initiatives | Provided consulting services to the second-largest telecommunications operator i
- Country ManagerTeradataOct 2015 - Dec 2017 (2 years 3 months)Delivered record-breaking results as Country Manager for Mexico, securing high-profile clients such as Citi Banamex, BBVA, HSBC, Copa Airlines, and Liverpool, achieving unprecedented performance for the subsidiary.
- Business Consulting Director America LatinaTeradataMay 2012 - Oct 2015 (3 years 6 months)•Leveraging technical expertise and industry knowledge to support sales efforts, overseeing post-sales activities to ensure customers achieve their desired outcomes, and driving increased platform and service adoption while fostering long-term relationships •Achieved 100% of target accounts across LATAM as a Business Consulting Partner by providing technical expertise and industry knowledge to support sales efforts.
- Country ManagerTeradataOct 2009 - May 2012 (2 years 8 months)Plan the promotion strategy for the company's products and services Oversee all commercial, financial, and logistical operations. Delivered record-breaking results as Country Manager for Mexico, securing high-profile clients such as Citi Banamex, BBVA, HSBC, Copa Airlines, and Liverpool, achieving unprecedented performance for the subsidiary.
- Consulting Director Chile & PeruTeradataOct 2006 - Oct 2009 (3 years 1 month)• Led revenue growth as Consulting Director for Chile and Peru, contributing 70% of office revenue—far exceeding the 45% target. Fostered long-term customer relationships, secured recurring revenue from the largest and most strategic clients, and ensured project success.
- Pre sales LeaderTeradataSep 2005 - Oct 2006 (1 year 2 months)• Pioneered a methodology for delivering a strategic assessment service within 4 to 6 weeks, resulting in the creation of an analytical roadmap for the next 3 years. This service was subsequently highly successful and sold to numerous new accounts
- CCRM DirectorCap Gemini Ernst YoungJan 2000 - Mar 2005 (5 years 3 months)Mexico CRM practice leader “Cross Industry.” Responsible for selling & delivering strategic CRM projects in all the industry sectors for Mexico, closing very successful projects in Telecom & manufacturing/CPG CRM practice leader for the Telecom Sector in Latin America During this period, we successfully participated in the selling & delivering of projects in the major Telecom companies in Latin America, mainly in Argentina, Brazil, Chile & Peru.
- CRM ManagerCambridge Technology PartnersJan 1998 - Jan 2000 (2 years 1 month)
- VOtros cargos en TIVariosMar 1986 - Dec 1997 (11 years 10 months)