Francisco Barba

Francisco Barba  new_releases

About

Detail

Customer Care Specialist
Mexico City, Mexico

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • N
    Data Analyst
    Nielsen Media
    Jun 2022 - Current (3 years 11 months)
    As a Data Analyst, I am responsible for extracting and analyzing financial data to support strategic decision-making. I utilize advanced tools such as Microsoft Power BI and SAS programming to create insightful reports and visualizations that drive business performance. My expertise in data extraction and automation enhances efficiency in data processing, while my proficiency in Git ensures version control and collaboration on data projects. Additionally, I provide administrative assistance to the Mexico office and my manager, which has honed my organizational skills and attention to detail, further supporting my analytical work. My experience with Microsoft 365 and Python allows me to streamline data entry processes and conduct thorough an
  • Syneos Health
    Statistical Programmer
    Syneos Health
    Jun 2021 - Current (4 years 11 months)
    - Programming clinical trials for clients who want to shorten the time to market for their drugs.
  • Everis
    SAS Programmer
    Everis
    Dec 2020 - Jun 2021 (7 months)
    - Strengthen the Citibanamex DQ team in Mexico City, providing my experience for the design and creation of data quality rules that will later be automated in production for monitoring.
  • SAS Institute Inc.
    Presales Architect
    SAS Institute Inc.
    Apr 2020 - Dec 2020 (9 months)
    - To be the chief presales architect for LATAM and Mexico. Provide our customer with the best advice for their software needs.
  • Genpact
    SAS Programmer
    Genpact
    Nov 2019 - Feb 2020 (4 months)
    - Work directly with Citibanamex in Mexico City in the automation of BAU processes, trying to minimize human input in the important processes of the bank. Migration of recurring processes in different formats to SAS.
  • Raken Data Group
    SAS & Big Data Architect
    Raken Data Group
    Jan 2019 - Oct 2019 (10 months)
    - SAS customer service expert architect and deputy Big Data architect. I was in charge of managing the SAS platform and customer satisfaction.
  • HSBC
    CRM Product Manager
    HSBC
    Jun 2018 - Dec 2018 (7 months)
    - Direct collaborator of HSBC in the CRM team. SAS expert in the team in charge of migrating SQL Server processes to SAS Grid.
  • A
    SAS Sr Consultant
    Aztech Solutions
    Jul 2017 - Jun 2018 (1 year)
    - As a SAS Sr. Consultant, I was assigned to various client projects, primarily focusing on addressing customer satisfaction issues. My role involved leveraging my management and customer service skills to enhance the overall customer experience (CX) and ensure project success. I utilized SAS programming and data analysis techniques to identify key areas for improvement, while my attention to detail and problem-solving abilities allowed me to implement effective solutions. Additionally, I developed Python scripts for a client, which, although not directly related to SAS, contributed to streamlining data processes and improving project outcomes. My strong communicative competence and decision-making skills facilitated collaboration with clie
  • TATA CONSULTANCY SERVICES TCS
    Developer Sr
    TATA CONSULTANCY SERVICES TCS
    Mar 2017 - Jul 2017 (5 months)
    - As a SAS Sr Developer for Citi based in Texas, I was an integral member of the Anti-Fraud team, responsible for generating comprehensive fraud reports and providing critical information to enhance the detection and prevention of future fraud. My role required a strong focus on SQL and SAS programming to analyze data effectively, ensuring accuracy and attention to detail in all deliverables. Additionally, my experience in customer service, although not directly related to development, honed my communicative competence and decision-making skills, allowing me to better understand client needs and deliver tailored solutions. The remote nature of my work also provided me with valuable experience in virtual assistance, enabling me to multitask
  • SAS Institute Inc.
    Platform Consultant
    SAS Institute Inc.
    Jul 2015 - Mar 2017 (1 year 9 months)
    - SAS platform consultant, member of the SAS Mexico Professional Services team where I developed as security and platform administrator, programmer, architect and dashboard builder.
  • SAS Institute Inc.
    Customer Care Consultant
    SAS Institute Inc.
    Jul 2012 - Jul 2015 (3 years 1 month)
    - Ensure the satisfaction of my customers with urgent and efficient attention to their support tickets.
  • SAS Institute Inc.
    Infrastructure specialist
    SAS Institute Inc.
    May 2008 - Jul 2012 (4 years 3 months)
    - Project manager of new applications and application administrator, reporting to manager in Toronto. Role includes providing service to internal customers 24/7 in parallel with all additional activities.
Education verified_user 0% verified
  • UNITEC
    Bachelor's degree Electronic and Communications Engineer
    UNITEC
    Dec 2008 - Dec 2015 (7 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • M
    Migrations and New App Launch