Francisco Azuela Administrative Assistant

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Accounts Receivable Clerk

Hawk Logistics, LLC

Mar 2021 - Mar 2025 (4 years 1 month)

• Managed collections process for past due invoices using telephone calls, emails, text chat. • Applied customer payments correctly to appropriate accounts, build new brokers and resolve customer issues. • Follow up with truck drivers to gather correct bills and complete the billing process for customer. • Use of Trimble app, Work Optima, Alvys, Zoho and Quickbooks online.

Customer Service Representative

Metabolic Living

Dec 2018 - Feb 2020 (1 year 3 months)

• Customer Service Rep • Engaged in giving support to our clients trough Inbound/Outbound calls E-mail, Text msj • Offering premium natural health-related products, vitamins and supplements (WFH) • Familiar with Five9, Zendesk, VCC dialer.

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General Manager

Asados Cuchillo de Palo

Feb 2011 - Mar 2018 (7 years 2 months)

• Co-Owner of a Family restaurant in San Pedro Sula, overseeing all aspects of operations including administrative functions, personnel management, customer service efficiency, and food quality control, while also driving marketing and purchasing initiatives. • Analyzed product costs, schedules, contract performances, variances, and risks to inform strategic business decisions. • As an entrepreneur, I built one of the most iconic restaurants in the city, leveraging my skills in general management and business analysis to ensure success. • Additionally, I managed the business's Facebook page, fostering community engagement with over 7K friends by creating posts and reels, and interacting with customers, which enhanced our online presence

Customer Service Manager

Pinehurst Manufacturing

Oct 2008 - Nov 2010 (2 years 2 months)

• Receiving and Processing Purchase orders direct from customers Nike, Inc and Adidas accounts manage and accommodate these orders for production, planning, logistics HN/US, as well as Import/export shipping processes • Staff training and quality procedures leader • Responsible for upgrading Nike clothing sales based on quality and delivery efficiency in 2009.

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Customer Service Leader

Liberty de Honduras, S.A.

Jan 2006 - Sep 2008 (2 years 9 months)

• Supervising the process of sewing, embellishment, packaging, and shipping deliveries control as well as clothing inventories • Managing Customer Reports as requested assuring quality efficiency.

Francisco Azuela

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