F

Francisca Villagra Macías

About

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Santiago Metropolitan Region, Chile

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Education

Résumé

Jobs verified_user 0% verified
  • CMPC
    Product Owner
    CMPC
    Jul 2025 - Current (1 year 3 months)
    Led cross-functional alignment across Business, Compliance and IT, shaping the functional architecture and data engineering approach for a Compliance Data Warehouse on Google Cloud Platform. Directed the modernization of the whistleblowing channel across five technical workstreams, while managing web platforms, CMS assets and digital communication channels through data-informed backlog prioritization. Improved user journeys, optimized conversational flows and strengthened impact measurement across conversion-oriented digital touchpoints.
    • Key impact: Accelerated case intake and management cycles through channel digitization and workflow automation, reducing manual errors and minimizing critical incidents in the handling of sensitive a
  • Mallplaza
    Product Owner
    Mallplaza
    Jul 2024 - Jul 2025 (1 year 1 month)
    Owned the end-to-end lifecycle of the SD Billing product in SAP Fiori, translating strategic roadmap priorities into functional architecture and execution plans. Coordinated Engineering, UX/UI and executive stakeholders within agile delivery frameworks, leading multidisciplinary squads responsible for developing and optimizing digital platforms, transactional channels and conversion-driven customer flows.
    • Key impact: Led production rollout and enterprise adoption of the platform, increasing payment reconciliation efficiency by 40% and safeguarding business continuity through enablement and change management plans. Scaled SD Billing to 100+ monthly billings within three months, supporting commercial performance and replacing complex m
  • Mallplaza
    Data Scientist
    Mallplaza
    Aug 2022 - Jul 2024 (2 years)
    Designed and implemented predictive risk model architectures and automated data pipelines, supporting large-scale data engineering initiatives with Google Cloud Platform and SQL. Integrated visual analytics and geospatial intelligence solutions using Tableau and QGIS to improve analytical visibility and business decision support.
    • Key impact: Developed and deployed a quantitative risk model for uncollectible provisions, reducing provisions by 18%. Delivered end-to-end automations that improved strategic KPI tracking accuracy and increased cross-functional operational efficiency.
  • Experian
    Data Management Specialist II
    Experian
    Jan 2019 - Jan 2022 (3 years 1 month)
    Built Business Intelligence solutions and analytical visualization frameworks for financial institutions, leading requirements intake, ETL/ELT pipeline development, reporting automation and data quality assurance initiatives.
    • Key impact: Reduced information availability latency from monthly and quarterly cycles to daily batch reporting, deploying automated dashboards that accelerated strategic decision-making and increased analytical value for banking stakeholders.
  • Experian
    Consumer Services Associate II
    Experian
    Jan 2016 - Jan 2019 (3 years 1 month)
    Managed and resolved credit report disputes under CFPB regulatory standards for the U.S. market, standardizing operational workflows and improving customer experience processes across cross-functional service teams.
    • Key impact: Strengthened CFPB compliance controls and redesigned service protocols, improving customer satisfaction indicators and mitigating operational non-compliance risk.
Education verified_user 0% verified
  • Pontificia Universidad Católica de Chile
    Diploma in AI and Emerging Technologies
    Pontificia Universidad Católica de Chile
    Jan 2025 - Current (1 year 9 months)
    Diploma in AI and Emerging Technologies
  • Google
    Project Management Professional
    Google
    Certified.
  • IBM
    Artificial Intelligence
    IBM
    Certified.
  • Coderhouse
    Data Science
    Coderhouse
    Certified.
  • University of Miami
    Engineering Project Evaluation
    University of Miami
    Certified.
  • IBM
    Data Science
    IBM
    Certified.
  • C
    AI for Leaders
    CENIA
    Certified.
  • E
    Lean Six Sigma Green Belt
    Experian - Kayzen Institute
    Certified.
  • Arizona State University
    Digital Transformation Management
    Arizona State University
    Certified.
  • Certiprof
    Scrum Master
    Certiprof
    Certified.
  • Universidad Andrés Bello
    Engineering in Information and Management Control
    Universidad Andrés Bello
    Jan 2022 - Jan 2024 (2 years 1 month)
    Degree completed.
  • Instituto Profesional AIEP
    Computer Programming
    Instituto Profesional AIEP
    Jan 2018 - Jan 2021 (3 years 1 month)
    Degree completed.
  • U
    English-Spanish Translation
    Universidad UCINF
    Jan 2011 - Jan 2015 (4 years 1 month)
    Degree completed.