F

Francisca Eichie

About

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Business System Analyst/Scrum Master at Accenture (UnitedHealth Group)
District of Columbia, United States

Timeline

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Résumé

Jobs verified_user 0% verified
  • Fictiv
    Business Analyst
    Fictiv
    Jun 2023 - Current (3 years 3 months)
  • A
    Business System Analyst/Scrum Master
    Accenture UnitedHealth Group
    Jun 2022 - Current (4 years 3 months)
    As a Business Analyst and Scrum Master at Accenture, I led high-impact digital transformation projects for clients in the healthcare and insurance sectors, integrating sales platforms with an in-house Salesforce application for a major insurance client, streamlining operations and improving data accuracy. • Gathered and documented business and technical requirements, translating them into actionable user stories and acceptance criteria, while managing product backlogs using Jira and Confluence. • Facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure alignment with project goals, implementing Agile methodologies and adhering to SAFe practices. • Managed the product backlog using Jira and Confluence, facil
  • noom
    Business Analyst/Scrum Master
    noom
    Feb 2022 - Jun 2023 (1 year 5 months)
  • I
    Business Analyst
    Infosys Transamerica
    Jul 2019 - May 2022 (2 years 11 months)
    As a Business Analyst/ PO at Infosys working on the Transamerica account, I optimized key business processes and drove efficiency in the financial services and insurance sectors. My role involved gathering and analyzing business requirements, facilitating cross-functional communication, and implementing strategic solutions that enhanced operational performance and reduced costs for Transamerica. Through effective stakeholder management and a deep understanding of industry-specific challenges, I contributed significantly to the success of multiple high-impact projects. • Led high-impact projects in financial services and insurance, gathering and documenting business requirements to align with Transamerica's strategic goals, ensuring project
  • I
    Business Analyst/Scrum Master
    Infosys World Bank Projects
    Jul 2017 - Jun 2019 (2 years)
    As a Business Analyst at Infosys, I supported the Product Manager and collaborated with project teams to drive digital product development for various clients, including high-impact projects for the World Bank. My role involved extensive research, analysis, and requirements elicitation to ensure that digital solutions met user needs and aligned with organizational goals. • Led JAD sessions and Requirements Gathering meetings with stakeholders to capture critical business rules and system requirements for multiple projects, including those for the World Bank. • Collaborated with developers and SMEs to establish the technical vision, balancing usability and performance for optimal system functionality. • Gathered and documented requirements d
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
    • R
      Regulatory Complexity Reduction
      Business owners and key industry players, including farmers, experienced multiple taxes from governments and regulatory bodies, which impacted trade and competitiveness. Conducted a comprehensive review of existing regulations and industry standards to identify and eliminate areas of overlap and redundancy. Conducted gap analysis, facilitated stakeholder meetings, and collaborated with regulatory agencies to streamline regulations. Result: Achieved a 40% reduction in regulatory complexity, improved regulatory efficiency by 25%, and reduced compliance burdens by 35%.
    • E
      ERP Upgrade
      Fictiv aimed to upgrade its enterprise resource planning (ERP) system to better align with business objectives and enhance stakeholder engagement. Led the ERP upgrade project, securing stakeholder buy-in and ensuring alignment with business goals. Organized and managed stakeholder meetings, aligned project objectives with business goals, and led the upgrade implementation using Agile methodologies. Result: Enhanced stakeholder engagement by 40% and successfully aligned the ERP system with business objectives, improving overall efficiency.
    • T
      Team Collaboration and Agile Transformation
      Noom needed to align software development with business requirements and improve project delivery speed. I led Agile transformation initiatives using Scrum and Kanban frameworks, fostering collaboration among cross-functional teams. Result: Increased project delivery speed by 30% and improved team collaboration by 25%, leading to timely delivery of high-quality software solutions.
    • U
      User-Centric Solutions: User Acceptance Testing (UAT)
      One of our clients needed to improve their internal claims management system for better user satisfaction. Facilitated User Acceptance Testing (UAT), collecting and addressing feedback from stakeholders to optimize the system's performance. Result: Achieved a 98% satisfaction rate by refining the system based on user feedback, resulting in a more user-friendly and efficient claims processing system.
    • A
      AI-Powered Analytics Platform
      Fictiv needed to enhance its data analysis processes to provide real-time insights and improve project outcomes. Implemented an AI-powered analytics platform, Copilot, to streamline data analysis and enhance client satisfaction. Led the implementation of Copilot, collaborated with cross-functional teams for integration, and facilitated employee training sessions. Result: Improved data analysis processes and increased client satisfaction by 40%, leading to more accurate and timely decision-making.
    • S
      Supply Chain Optimization
      The World Bank aimed to improve supply chain logistics to reduce operational costs and delivery times. Optimized supply chain logistics using AI-driven solutions. Implemented AI-driven solutions, conducted data analysis, and collaborated with supply chain teams to streamline logistics processes. Result: Reduced operational costs by 25% and decreased delivery times by 30%, significantly enhancing supply chain efficiency.
    • D
      Digital Marketplace Development
      Smallholder farmers faced limited market access, affecting their incomes and market competitiveness. Developed and implemented a Digital Marketplace to increase market access for smallholder farmers. Led the development and implementation of the Digital Marketplace, collaborated with cross-functional teams, and facilitated training sessions for farmers. Result: Market access increased by 50%, improving farmer incomes and providing a sustainable platform for economic growth.