Francis A. Oclarino

Francis A. Oclarino

About

Detail

Customer Service Representative
Philippines
Contact Francis regarding: 
work
Full-time jobs
Starting at USD1.5k/month
person_search
Finding candidates
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education
flag
Award

Résumé

Jobs verified_user 0% verified
  • Compass Experience Labs
    Virtual Assistant
    Compass Experience Labs
    Oct 2025 - Apr 2026 (7 months)
    Managed customer support through email, handling inquiries on orders, replacements, refunds, returns, and warranty concerns. Monitored order progress and ensured accurate, timely updates to customers. Utilized tools such as Zendesk, CRM systems, Shopify, Excel, Google Meet, and Google Calendar to streamline support operations and maintain organized workflows..
  • T
    Customer Rep/ Sales Rep
    TRIDENT PH
    Jan 2025 - Aug 2025 (8 months)
    SOLAR/HVAC/GAS FUELING SERVICES
    • Customer Service answers calls/chats from customers regarding billing, warranty, or maintenance. 11/2023 – 06/2025
    • Sales / Lead Generation offers solar panel packages, calls leads, or explores prospects. Assisted customers with solar panel, HVAC, gas fueling, and water leaking concerns. My tasks included maintenance coordination, sales and parts ordering for solar systems, and follow-ups with vendors and technicians to ensure timely service completion..
  • O
    Healthcare Customer Service
    Optum davao p
    Oct 2023 - Nov 2024 (1 year 2 months)
    Customer Service Representative – OptumRx Handled prescription refill requests, verified patient and insurance details, and assisted customers with medication orders, status, and inquiries while ensuring accurate and timely service..
  • I
    Customer Support Associate
    IQOR PH
    Jul 2022 - Sep 2023 (1 year 3 months)
    • Assisted customers with product information, processed orders and returns, troubleshooting, addressed billing inquiries, and consistently met or exceeded performance targets.
  • Telus
    Senior Customer Service Representative
    Telus
    Feb 2019 - Jun 2022 (3 years 5 months)
    • Managed a team of customer service representatives, handled escalated customer inquiries, implemented strategies to improve customer satisfaction, and provided training to new team members.
Education verified_user 0% verified
  • P
    Secondary (ALS)
    Pitogo highschool
    Jul 2017
  • W
    Primary
    Wawa Elementary school
    Jul 2014
Awards verified_user 0% verified
  • T
    Top agent
    May 2021 - Jan 2022 (9 months)