Francia Patricia Cruz Romero

I

Order Management & Vendor Coordination

Intouch 247 – MSC Direct (USA)

Sep 2023 - Dec 2024 (1 year 4 months)

Trained personnel in order entry, vendor quote requests, and order acknowledgments. Managed Project 76 pending orders, resolving price discrepancies, minimum order quantities (MOQ), and other issues. Oversaw data entry for shipments, ensuring accuracy in tracking and carrier information. Handled vendor communications, invoice revisions, and expedited orders to ensure customer satisfaction.

C

Proxy Solicitor for Shareholders

Cygnus Pacific

Jan 2023 - Aug 2023 (8 months)

Contacted shareholders regarding mergers, acquisitions, fees, charter/bylaw changes, and board elections. Ensured compliance with regulatory requirements while providing accurate information to investors.

A

Payment Collections Representative

ACD Direct – Miami, FL

Jan 2020

Processed donations for St. Jude's Hospital, Public Radio Stations, and Joel Osteen's Lakewood Church. Ensured accuracy in payment collections while maintaining donor relationships.

K

Sales Representative

KM2 Solutions – Western Dental Care, San Pedro Sula

Jan 2017

Handled inbound and outbound calls to support orthodontic and dental insurance sales. Prepared quotations and estimations for clients. Consistently exceeded sales targets while maintaining customer satisfaction.

P

Real Estate Agent & Digital Marketing Specialist

PubliBienes Real Estate

Jan 2017 - Jan 2025 (8 years 1 month)

Managed Sales for Residential listings, commercial, and land properties. Developed and executed digital marketing strategies, including social media campaigns. Provided customer service via email, phone, and online platforms.

S

Regional Sales & Marketing Representative

SMC Multiple Services – Spare Parts & Lubricants Distributor, San Pedro Sula

Feb 2014 - Jun 2016 (2 years 5 months)

Managed customer service, product sales, credits, and collections for the San Pedro Sula region. Oversaw monthly sales orders and achieved growth targets.

S

Marketing & Administrative Manager

Servitecnic Automotriz – Lubricants, Parts & Accessories, Puerto Cortés

Jul 2004 - Dec 2013 (9 years 6 months)

Directed sales operations, purchasing, and customer relations. Designed and executed advertising and promotional campaigns. Conducted monthly sales reviews and prepared income statements.

E

Purchasing Chief

Electricidad de Cortés (ELCOSA), Puerto Cortés

Jun 1997 - Dec 2000 (3 years 7 months)

Oversaw national and international purchasing and contract drafting. Coordinated procurement for plant projects, including quotations and budget reports. Prepared payment requests and managed vendor relations.

D

Equipment Tracking & Reporting

Dole Fresh Fruit Company – Operational & Logistics Dept., Puerto Cortés

Jan 1995 - Jun 1997 (2 years 6 months)

Trained personnel - La Ceiba, Trujillo, and Puerto Cortés on container and equipment tracking systems. Prepared operational and statistical reports for the Operations and Marketing departments (Freeport, Gulfport, Fort Lauderdale). Contributed to improved logistics efficiency and accuracy in equipment control.

D

Administrative Assistant

Dole Fresh Fruit Company – Maintenance & Repair Dept., Puerto Cortés

Jan 1993 - Dec 1993 (1 year)

Supported the M&R Manager in administrative and logistical tasks. Assisted in document preparation, reporting, and coordination of repairs.

Francia Patricia Cruz Romero

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