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Frances Sonnier

About

Detail

Texas, United States
Contact Frances regarding: 
Flexible work

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Carenet Health
    Health Advocate
    Carenet Health
    Jan 2025 - Current (1 year 6 months)
    • Field inbound/ outbound calls regarding healthcare benefits, claims, and resources. • Navigate multiple systems to verify member data, research issues, and document interactions with high accuracy. • Provide empathetic, first-contact resolution to callers. • Maintain compliance with HIPAA and internal quality standards in a remote environment.
  • C
    Customer Service / Data entry
    Mar 2022 - Jan 2025 (2 years 11 months)
    • Assisted clients with insurance inquiries, appointment coordination, and general support. • Configured and updated cases in CRM platforms, logging detailed notes and escalations. • Met remote performance goals for call resolution, satisfaction, and throughput.
Education verified_user 0% verified
  • M
    High School Diploma
    Monarch Academy
    Aug 2015 - Jan 2019 (3 years 6 months)