francesco grosso

As a seasoned Business Manager, I bring over a decade of global expertise in operations within the dynamic realms of International Logistics, Fintech, Healthcare, and SaaS industries. My reputation is built on the successful execution of customer service programs and the strategic enhancement of process efficiencies. I am adept at crafting and deploying standard operating procedures (SOPs) tailored for multifaceted operational flows. My leadership has guided multicultural teams exceeding 20 members, utilizing KPI systems to drive performance. Additionally, I have a proven track record in developing client loyalty programs that have been instrumental in retaining strategic accounts.