Francesca Naglieri

Francesca Naglieri  new_releases

About

Detail

Customer Service, Key Account manager,remote working
Italy
Contact Francesca regarding: 
work
Full-time jobs
Starting at USD6.5k/month
person_search
Finding candidates
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • P
    Pricing Planning Specialist
    Private Company –
    Sep 2025 - Current (1 year 2 months)
    Pricing Planning Specialist | Oversee pricing strategy and validation to maintain competitiveness and profitability.
    Analyzed and approved client sale prices by comparing competitor data and purchase costs, ensuring balanced margins and market alignment.
    Streamlined the pricing review workflow through data-driven assessments, reducing approval time and improving accuracy.
    Optimized pricing strategies by analyzing competitor data and costs, ensuring competitive margins and market alignment.
  • g
    Key account sales manager
    giovenzana
    Apr 2024 - Jul 2025 (1 year 4 months)
    Handled advanced customer requests and supported daily operations across markets.
    Achieved 100% satisfaction resolving complex issues through proactive communication and follow-up.
    Trained and guided new team members using structured onboarding methods, boosting consistency and service

    Customers report a 95% satisfaction rate, as measured through our comprehensive post-purchase Net Promoter Score (NPS) survey emailed to all buyers.
  • F
    Customer Service
    FONTANA GROUP
    Jan 2021 - Apr 2024 (3 years 4 months)
    Delivered multilingual support and managed international customer relations.
    Assisted French and English-speaking customers via CRM tools, reducing response time and enhancing retention.
    Reduced response times for French/English customers using CRM, directly enhancing retention and loyalty.
  • i
    Branches Manager
    intech automation
    Dec 2018 - Dec 2021 (3 years 1 month)
    Founded and led 3 international startups (Malaysia, Dubai, USA), managing teams and operations fully remotely.
    Led daily operations across multiple branches, ensuring alignment between technical, sales, and service teams.
    Supervised branch performance and team coordination, optimizing workflows and achieving consistent service standards across locations.
  • B
    Branch Operations Supervisor
    Oct 2005 - Aug 2015 (9 years 11 months)
    Led full office operations, overseeing sales, administration, management, and executive reporting directly to the CEO.
    Coordinated logistics and documentation efficiently, improving workflow and service responsiveness.
    Supported order processing and back-office operations for a medical technology firm.
    Processed customer orders and inquiries with precision, reducing handling errors and delays.
    Managed the Lugano's office.
  • MAVER
    Customer Service
    MAVER
    Sep 2002 - Sep 2005 (3 years 1 month)
    Built early expertise in customer support and operational assistance.
    Responded to client emails and chats promptly, maintaining a high satisfaction rate.
    Ensured accurate information delivery, reinforcing customer trust and internal efficiency.
Education verified_user 0% verified
  • Y
    Yatch Academy Tourism
    Yatch Academy South Africa
    May 2016 - Jan 2017 (9 months)
Projects (professional or personal) verified_user 0% verified
  • B
    World Tour
    By Myself
    Sep 2015 - Dec 2018 (3 years 4 months)
  • La Maison Sans Frontière
    Togo Volounteering French Teaching
    La Maison Sans Frontière
    Sep 2015 - Feb 2016 (6 months)