Francesca Del Rosario

Sales Account Executive - LATAM SOLA Region

Genesys

Sep 2023 - Current (3 years)

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Senior Business Consultant

Core Advisors Consulting

Jan 2023 - Current (3 years 8 months)

Regional Sales Manager

Enago Crimson Interactive

Oct 2022 - Sep 2023 (1 year)

- Formed strategic alliances with universities, publishers, and high-level research institutes in LATAM, resulting in a significant 30% increase in customer acquisition. - Developed and executed B2B business development strategies that led to a remarkable 25% growth in revenue within the development and research areas. - Devised and implemented innovative digital marketing plans, resulting in a noteworthy 20% boost in customer engagement and increased brand visibility. - Planned and facilitated impactful workshops that directly contributed to a commendable 15% increase in lead conversion rates. - Collaborated with the global team to create and execute targeted marketing strategies, which led to a notable 10% increase in both estimated and a

Account Manager - Worldwide

Rolebot AIpowered Job Board for Passive Talent

Mar 2022 - Aug 2022 (6 months)

-Conducted compelling service demos and product tests (AI) (SaaS), resulting in a significant 25% increase in sales closures. -Managed the complete international sales process, closing deals with high-profile clients and driving a remarkable 20% growth in revenue. -Developed and executed highly effective commercial onboarding and digital marketing strategies, leading to an impressive 15% increase in customer retention. -Actively collaborated with prospects from medium to large companies, identifying strategic solutions that enhanced customer satisfaction and drove a notable 10% increase in upsells and cross-sells. -Recognized as a top-performing Account Manager, consistently surpassing quarterly sales targets and achieving a remarkable 15%

Customer Success Manager - LATAM

Seequent

Mar 2021 - Mar 2022 (1 year 1 month)

-Proactively communicated with existing users and potential customers, resulting in a significant 20% increase in upsells and expansion within the LAM region. -Developed and executed detailed account plans, leading to an impressive 25% increase in sales closures and customer satisfaction. -Implemented targeted marketing strategies that drove a notable 15% revenue growth by increasing product adoption and customer engagement. -Successfully implemented a secure Statistics Dashboard in CRM and Power BI, providing clients with real-time data insights and improving their decision-making capabilities. -Collaborated with customer success managers, account executives, and technical experts to build strategic accounts in various regions, achieving a

Senior Account Manager

La Mágica Tarjetas Peruanas Prepago

Aug 2019 - Dec 2020 (1 year 5 months)

-Successfully tracked leads and acquired new customers, resulting in an impressive 10% increase in the customer base for both countries. -Developed and executed strategic plans to effectively manage and grow accounts, resulting in a substantial 15% increase in revenue. -Demonstrated a strong focus on customer retention and relationship-building, leading to an outstanding 20% decrease in customer churn rate. -Proactively identified customer needs and uncovered new business opportunities within their portfolios, contributing to an exceptional 25% increase in upsells and cross-sells. -Delivered superior customer service, ensuring high levels of satisfaction and receiving positive feedback from 95% of customers. -Identified opportunities for pr

Partner Business Development

Tripaneer

Aug 2017 - Jul 2019 (2 years)

-Significantly increased the customer base and product portfolio, resulting in an impressive 50% growth in revenue within the LATAM region. -Successfully closed international business negotiations, securing strategic partnerships and driving market expansion in LATAM. -Achieved substantial sales growth through effective advertising campaigns on social media platforms, resulting in a remarkable 30% increase in advertising revenue. -Played a pivotal role in consolidating key accounts for the marketplace, resulting in a notable 25% boost in market share. -Successfully conducted international business negotiations, securing lucrative deals and establishing partnerships with renowned brands, facilitating entry into new markets. -Developed impact

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Global Key Account Manager

ANDES TEXTILES PERU SAC DBA Wayra

Jul 2016 - Jul 2017 (1 year 1 month)

-Achieved a remarkable 50% increase in sales revenue from international markets (USA, Canada, UK, China), through significant growth in the international client portfolio. -Successfully managed and nurtured existing client relationships, resulting in a notable 25% increase in repeat business and customer loyalty. -Streamlined the procurement process for accessories, fabrics, and labels, leading to cost savings of 15% through strategic sourcing and supplier negotiations. -Led creative product design initiatives from concept to prototype, resulting in the successful launch of innovative products that captured the attention of international customers. -Conducted thorough benchmarking analyses to stay ahead of industry trends and competition, i

Business Executive

GRUPO INTERCORP

Jul 2015 - Jun 2016 (1 year)

-Successfully implemented customer recovery strategies, resulting in a 15% increase in reactivated lost customers. -Proactively engaged with dissatisfied customers, resolving their issues and achieving a 20% improvement in customer satisfaction. -Implemented customer success initiatives, leading to a 25% increase in customer retention and loyalty. -Implemented Net Promoter Score (NPS) surveys, achieving a score of 9 or higher from 90% of customers. -Developed and executed customer success plans, resulting in a 30% improvement in customer success net scores. -Collaborated with cross-functional teams to identify and address customer pain points, resulting in a 20% decrease in customer churn rate. -Conducted regular customer feedback sessions,

Key Account Analyst

Linio Group

May 2014 - Jul 2015 (1 year 3 months)

-Developed and executed targeted marketing strategies, resulting in a 35% increase in new business acquisitions. -Spearheaded operational process enhancements, driving a 25% improvement in efficiency. -Successfully negotiated and executed commercial agreements, generating a 20% boost in revenue. -Led the expansion of the product portfolio, diversifying offerings and achieving a 15% increase in product variety. -Implemented digital marketing initiatives, resulting in a 30% growth in online visibility and customer engagement. -Conducted market research and competitor analysis to identify growth opportunities, contributing to a 10% increase in market share. -Developed and executed social media campaigns, leading to a 25% increase in website tr

Finance Trainee

BMW

Jan 2013 - Feb 2014 (1 year 2 months)

-Conducted comprehensive analysis of exchange rate variations, enabling accurate financial forecasting and minimizing currency-related risks by 95%. -Streamlined the process of income projection flows, resulting in a 30% reduction in turnaround time for delivering accurate financial forecasts. -Successfully managed and submitted vehicle registration documents, ensuring compliance with regulatory requirements and reducing processing time by 50%. -Implemented an efficient customer payment tracking system, leading to a 25% decrease in outstanding payments and improved cash flow management. -Facilitated seamless bank transfers and efficiently confirmed income in accounts, achieving a 100% accuracy rate in financial transactions. -Enhanced the v

Francesca Del Rosario

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