Aldair Castillo Romero Data Entry Specialist / Administrative Assistant /

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CS Agent/Product Expert–

leadtech

Jun 2023 - Jul 2024 (1 year 2 months)

My job consisted on handling highly sensitive information regarding Visa approvals and refusals for specific countries via email and CRM through several governmental websites, Also, within my duties as expert was to assist with any doubts or new processes that will be implement in the products I was in charge.
D

Back-office Agent

Digital Customer Care Company.,

May 2022 - Feb 2023 (10 months)

My job was to monitor incoming emails for more than 10 clients at a time and escalate them to the appropriate team, while also offering full time chat support for each one of this clients' products
S

Customer Service Representative

Sitel Group.,

Feb 2022 - May 2022 (4 months)

This was mainly a chats campaign for a food service in the US. My job was to received multiple chats, tickets and emails to resolve customers' issues or concerns regarding food delivery
A

Customer Service Representative

Atlantic Quantum Innovations.,

Oct 2021 - May 2022 (8 months)

Bilingual customer service for the medical insurance company in USA, position in which I received calls from members of the company who needed help to resolve doubts regarding insurance policies, data correction and coverage benefits.
W

Administrative Assistant

Windows Cleaning ServicesHome-Advisor.,

Jan 2019 - Nov 2019 (11 months)

Making calls in the state of Maryland, to schedule appointments that the company "Windows Cleaning Services" would then execute. My duties included creating schedules and selecting personnel for each assigned job.
Customer Service Representative

Teleperformance

Receive or make calls, attend or manage mails from customers requiring attention mainly in English language, follow up on cases of calls, chats or mails received. This was for 3 different campaigns

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Aldair Castillo Romero

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