fortune davy Tonzeu Magne

fortune davy Tonzeu Magne

About

Detail

Student at Seneca Polytechnic
Ontario, Canada

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • BMO
    Credit card advisor
    BMO
    Mar 2025 - Current (1 year 8 months)
    As a Credit Card Advisor at Connexion Virtuelle BMO within the Credit Card Department, I was responsible for managing various client interactions, including handling bank statements and promoting additional BMO sales offerings to customers. My key responsibilities included:

    - Delivering prompt and effective communication in both French and English.
    - Authenticating clients to ensure secure transactions.
    - Acknowledging and addressing client inquiries and concerns.
    - Following established procedures tailored to each client interaction.
    - Providing fast and efficient service while thoroughly addressing all aspects of client care over the phone.
    - Expressing gratitude to clients for their loyalty.
  • H
    Technical Support Specialist
    HGS Canada
    Jun 2022 - Jun 2023 (1 year 1 month)
    2022 - 2023
    - Provided technical support to customers via phone and email, resolving hardware, software, and
    connectivity issues.
    - Documented and tracked customer interactions using ticketing systems to ensure timely issue resolute
    - Delivered excellent customer service, ensuring high levels of client satisfaction.
    - Maintained bilingual communication for diverse client needs.
  • B
    Qualified Bilingual Customer Service Agent
    Biomatik Corporation Toronto ON
    Mar 2020 - Apr 2022 (2 years 2 months)
    • Assisted customers in English and French with inquiries related to products and services.
    • Handled order processing and resolved customer complaints efficiently
    • Maintained accurate records of customer interactions and transactions
    • Resolved customer complaints by investigating issues, providing solutions, and following up to ensure
    satisfaction.
    • Assisted in updating product information on the company’s online platform to improve accessibility for
    clients.
Education verified_user 0% verified
  • Seneca Polytechnic
    Diplomat
    Seneca Polytechnic
    Jan 2024 - Jul 2025 (1 year 7 months)
    - Provides a safe space to celebrate African cultures through events and support networks.
    - Shares Albanian culture and traditions within the Seneca community.