Customer Service Representive
Verizon T-Mobile Walmart
Jan 2017 - Jan 2018 (1 year 1 month)
• This position as a Technical Sales Expert promotes and sells technological products and services. Their • role involves a combination of technical expertise, sales acumen, and customer service. We develop • product knowledge, assess customer needs, and recommend products or service. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Keep records of customer interactions, process customer accounts • and file documents. Follow communication procedures, guidelines and policies. Take the extra mile • to engage customers.