Florica

Customer Service Agent

Neo Group

Jun 2024 - May 2025 (1 year)

Provided front-line support for French-speaking clients, ensuring efficient issue resolution and excellent customer experiences. Handled a high volume of inbound French calls, consistently meeting response time and quality metrics. Assessed customer needs effectively and provided accurate information tailored to individual cases. Resolved complex inquiries using company systems, ensuring compliance with internal policies and procedures. Managed escalations and complaints, delivering solutions within agreed timeframes and ensuring customer satisfaction.

J

Human Resources Agent

Jordan Human Resources

Dec 2023 - Aug 2024 (9 months)

Supported HR operations by assisting employees and candidates with inquiries, documentation, and problem resolution. Responded to employee queries in French and English, maintaining confidentiality and professionalism. Facilitated onboarding processes by ensuring accurate documentation and timely communication. Provided guidance on HR policies, benefits, and procedures, ensuring compliance with company standards. Handled sensitive situations with empathy, offering solutions and escalating appropriately when necessary.

A

Customer Service Agent

Arc BPO - Popsa Campaign

Nov 2022 - Nov 2023 (1 year 1 month)

Delivered personalized customer support in a fast-paced outsourcing environment, specializing in French-language service. Handled large volumes of calls while maintaining high accuracy and customer satisfaction. Analyzed customer issues and provided appropriate solutions with attention to detail. Built rapport with clients to strengthen customer relationships and loyalty. Monitored unresolved issues and followed up to ensure timely resolution.

E

Customer Service Agent

Ekomi Holding

Sep 2021 - Sep 2022 (1 year 1 month)

Supported international customers with product inquiries, feedback management, and service resolution. Responded to inquiries in both French and English across multiple communication channels. Maintained accurate records of customer interactions to improve reporting and analytics. Assisted with feedback collection, ensuring customer voices were reflected in service improvements. Delivered empathetic, solution-driven support for escalated cases.

C

Customer Service Agent

Capability BPO

Jul 2020 - Jul 2021 (1 year 1 month)

Provided multilingual customer service in a call center environment, consistently exceeding performance benchmarks. Answered French-language calls with professionalism and courtesy. Assisted customers with billing, account, and service-related issues in a clear and effective manner. Collaborated with colleagues and supervisors to streamline call handling processes. Consistently achieved customer satisfaction targets by offering timely and accurate solutions.

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