Florencia Camera Customer Service Representative

Customer Support Associate

Tiny Mile

Nov 2023 - Current (2 years 8 months)

Provided exceptional bilingual customer support in English and Spanish for a high-growth last-mile delivery startup. Assisted users through chat, email, and phone with real-time order tracking, issue resolution, and general inquiries. Handled complaints with empathy and professionalism, ensuring a positive customer experience across diverse user bases. Collaborated with operations and technical teams to escalate and resolve service issues efficiently. Utilized CRM systems to log interactions, track resolutions, and maintain consistent follow-up in a fast-paced, startup environment.

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CUSTOMER SERVICE REPRESENTATIVE

SONOSYM

Mar 2019 - Current (7 years 4 months)

• Handling incoming and outgoing calls with a focus on customer satisfaction. • Scheduling appointments and updating electronic patient records. • Following up with patients to ensure the punctuality of their appointments. • Assisting with administrative and documentation tasks. • Training new team members. • Adhering to quality policies and procedures. • Effective collaboration in a team environment.

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MEDICAL SECRETARY

Eventual Private Medical Office

May 2015 - Feb 2019 (3 years 10 months)

• Provided comprehensive patient care and maintained a welcoming environment for gynecological patients. • Managed accurate records of gynecological medical histories and coordinated appointments and procedures. • Ensured the confidentiality of sensitive medical information and facilitated effective physician-patient communication. • Maintained organized records and assisted during gynecological procedures. • Addressed patient phone calls and emails, offering clear responses and scheduling appointments

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EXECUTIVE SECRETARY

DEPINITIVA

Feb 2012 - Apr 2015 (3 years 3 months)

• Reception and customer assistance. • Appointment scheduling and management. • Recording and maintaining client information. • Coordinating communications between staff and clients. • Billing and payment management. Basic financial record-keeping

Florencia Camera

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