FLORA JOSHUA GEORGE Team Coach Experienced professional with 6 years of

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Senior Data Management specialist

Legelp Services llc

Sep 2024 - Jun 2025 (10 months)

As a Senior Data Management Specialist, I was responsible for overseeing data integrity and management processes, ensuring accurate data collection and analysis to support business decisions. My role involved collaborating with cross-functional teams to streamline data workflows and enhance reporting capabilities. Additionally, I handled various tasks that aligned with virtual assistance, such as managing emails and maintaining customer communications through platforms like Shopify. I also performed essential administrative duties, ensuring a high level of confidentiality while supporting operational needs, which contributed to the overall efficiency of the organization. Furthermore, I utilized Apollo.io for lead generation as part of my da

Team Coach

Hexaware

Nov 2022 - Mar 2024 (1 year 5 months)

• Led and mentored a team of 25+ customer service professionals, providing floor support to enhance performance. • Managed escalations efficiently, ensuring prompt resolution and customer satisfaction. • Conducted daily briefings to communicate updates, process improvements, and best practices. • Implemented strategies to boost team productivity and adherence to service-level agreements, while also handling administrative assistance tasks that required effective multitasking skills to support overall team operations. My multitasking abilities were essential in coordinating with different departments, ensuring seamless communication and collaboration across the organization. Although scheduling and calendar management were not direct r

Customer Service Executive

[24]7.ai

Oct 2021 - Oct 2023 (2 years 1 month)

As a Customer Service Executive, I delivered high-quality customer service through phone, email, and chat support, maintaining a 95% satisfaction rate. I managed confidential customer data within CRM systems while ensuring compliance with data protection regulations. My role involved resolving customer inquiries and concerns with professionalism, fostering long-term client relationships. Additionally, I utilized sales skills to facilitate upselling and appointment scheduling, effectively convincing customers to book appointments with our technicians, including for HVAC services, thereby enhancing service delivery and customer satisfaction. The position also encompassed aspects of virtual assistance, as it was conducted remotely, allowing fo

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Business Development Associate

GCAP Pvt Ltd

Mar 2021 - Aug 2021 (6 months)

As a Business Development Associate, I drove revenue growth by identifying new business opportunities and cultivating strong client relationships. I developed and delivered persuasive sales presentations, successfully closing long-term agreements while analyzing market trends to tailor product offerings, optimizing sales strategies for enhanced profitability. Additionally, I managed inbound calls to address client inquiries and provide timely support, ensuring a seamless customer experience that contributed to overall business success. I utilized Google Workspace to enhance collaboration and streamline communication within the team, which supported the overall efficiency of business development efforts. My effective scheduling techniques al

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Customer Service Representative

Alacrity Ecommerce Solutions

Jul 2019 - Mar 2021 (1 year 9 months)

• Provided exceptional customer support for an e-commerce platform, handling inquiries and resolving issues effectively. • Developed strong rapport with customers, ensuring repeat business and positive brand reputation. • Collaborated with internal teams to improve service processes and enhance customer experience. • Utilized sales skills to upsell products, contributing to increased revenue while maintaining high levels of customer satisfaction. Additionally, managed billing processes as part of the order processing, ensuring accuracy and efficiency in transactions, which further supported customer satisfaction and loyalty. Furthermore, I effectively managed call operations to streamline customer interactions and coordinated travel p

FLORA JOSHUA GEORGE

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