Senior Technical Support Engineer Analyst in Spanish
Tata Consulting Services
Sep 2019 - Sep 2021 (2 years 1 month)
Lead support case resolution efforts for a large customer in Latin America (Mexico, Argentina, Colombia, Peru, Brazil)
•Mentor Technical Support Specialists in researching, resolving and documenting customer server issues (Database management, SasS services, cloud services, Automated batch Jobs)
•Database Management (Oracle, SQL, MongodB)
•Team Leader of a large group between India and LatinAmerica covering 24*7 service desk. . 2016-03 - 2016-05