Flavia Popescu

Jobs 0% verified

Customer Success Manager

Deel

Aug 2025 - Current (9 months)

Own commercial outcomes across a portfolio of 78+ SMB and Mid-Market customers with performance tied to NRR, renewals, and expansion. Drive portfolio-level NRR uplift through upsells, order forms, and CSQL creation aligned to a 126%+ NRR target. Lead strategic onboarding including API readiness, workflow configuration, and complex escalation management. Build account maps and governance frameworks to improve forecasting accuracy and predictable revenue.
Inbound Sales Representative

Remote.com

May 2022 - Aug 2025 (3 years 4 months)

Managed 300+ inbound SaaS leads per month across EMEA and North America. Increased SQL-to-demo conversion by 23% through structured discovery and technical qualification. Scoped API, integration, and compliance requirements across 40+ countries. Supported post-sale handover to Customer Success, reducing early-stage churn risk.
Customer Success Manager (Contract)

Papaya Global

Mar 2022 - May 2022 (3 months)

Onboarded 80+ global payroll customers across regulated markets. Reduced time-to-first-value by 28% with 0% churn. Resolved 15+ API and integration escalations with Engineering. Created onboarding documentation reducing implementation questions by 35%.
P

Operations Specialist

Pure Planet

Oct 2020 - Mar 2022 (1 year 6 months)

Automated Jira and Slack workflows reducing handling time by 22%. Built dashboards improving escalation accuracy by 30%.
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Digital Service Advisor

Pure Planet

Oct 2019 - Oct 2020 (1 year 1 month)

Resolved 95%+ of customer tickets at first contact. Built macros reducing duplicate tickets by 18%.

Education 0% verified

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