Firza Eugenia Santacruz

Firza Eugenia Santacruz

About

Detail

Customer Service Representative
Baja California, Mexico
Contact Firza regarding: 
work
Full-time jobs
Starting at USD900/month
Flexible work

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • TaskUs
    Virtual Customer service Representative public Remote experience
    TaskUs
    Oct 2024 - Jan 2025 (4 months)
    As a Virtual Customer Service Representative, I provided exceptional support to clients through various channels, including phone, email, and chat, ensuring a seamless customer experience. My responsibilities included managing inbound and outbound calls, troubleshooting issues, and utilizing CRM tools like Salesforce to track customer interactions and improve satisfaction. I demonstrated strong multitasking abilities while maintaining attention to detail and confidentiality in all communications. Additionally, I employed my decision-making skills to resolve customer inquiries effectively and fostered positive relationships through empathetic and patient interactions. Although cold calling was not a primary focus of my role, I utilized those
  • Outlier AI
    AI Language LATAM Trainer public Remote experience
    Outlier AI
    Mar 2024 - Current (2 years 6 months)
  • Teleperformance Mexico
    Customer Service Representative
    Teleperformance Mexico
    Jan 2024 - Nov 2024 (11 months)
    As a Customer Service Representative, I was dedicated to providing exceptional customer support and ensuring a positive experience for all clients. My responsibilities included managing customer inquiries, resolving complaints, and processing claims efficiently, which required strong troubleshooting skills and a deep understanding of customer relationship management (CRM) systems. I utilized my administrative assistance abilities to track data and appointments, ensuring seamless communication and coordination within the team. While cold calling was not a primary focus of my role, the experience I gained in handling outbound calls enhanced my verbal communication skills and my ability to empathize with customers, ultimately contributing to i
  • X
    Customer service representative public Remote experience
    XOLATAM MORGAN & MORGAN LAW FIRM,
    Jan 2023 - Jan 2024 (1 year 1 month)
    As a Customer Service Representative, I was responsible for providing exceptional support to clients through various channels, including inbound calls, email, and chat support. My role involved appointment scheduling and management, ensuring that clients received timely assistance while maintaining a high level of attention to detail. I utilized the Salesforce Platform and other CRM tools to track customer interactions and data entry accuracy, which enhanced our service delivery. Additionally, I demonstrated strong decision-making skills and problem-solving abilities to address client inquiries and resolve issues effectively. My bilingual communication skills allowed me to connect with a diverse clientele, fostering empathy and understandin
  • C
    TV Host
    Canal 50
    Sep 2019 - Nov 2023 (4 years 3 months)
    As a TV Host, I engaged audiences through dynamic live performances and compelling celebrity interviews, leveraging my expertise in media communications and broadcasting to create captivating content. I utilized my skills in public speaking and communication strategies to connect with viewers, ensuring an engaging experience across various platforms, including streaming media and social media communications. Additionally, I coordinated projects effectively, overseeing the production of stage shows and podcasts, while also applying my knowledge of filmmaking and audiovisual recording to enhance the quality of our broadcasts. Although marketing planning was not a primary focus, I contributed to promotional efforts by creating advertisements f
  • G
    Administrative Manager
    Guadalupe Luxury Tenting
    May 2017 - Dec 2018 (1 year 8 months)
    As an Administrative Manager, I was responsible for overseeing daily operations, ensuring efficient administrative management, and enhancing customer satisfaction through effective communication and support. My role involved problem-solving and decision-making to address various challenges, while I also focused on staff assessment and training to foster a productive work environment. I managed document workflows and data collection processes, utilizing tools like Google Calendar for schedule planning and staff scheduling. Additionally, I engaged with clients to improve customer engagement and satisfaction, ensuring their needs were met promptly. Although marketing planning was not a primary focus, I took charge of marketing initiatives to p
  • E
    Bilingual front desk manager
    El Faro beach Hotel.
    Sep 2015 - Jan 2017 (1 year 5 months)
    As a Bilingual Front Desk Manager, I was responsible for overseeing daily operations at the front desk, ensuring exceptional customer service and satisfaction. My role involved managing staff schedules and shift assignments to optimize team performance and enhance customer engagement. I utilized my problem-solving skills to address and resolve customer complaints and suggestions effectively, implementing Management of Petitions, Complaints, Claims, and Suggestions (PQRS) processes to improve service quality. Additionally, I maintained a high level of attention to detail in administrative tasks, including document management and calendar organization, which contributed to the smooth operation of hotel services. I developed strong logistics m
  • R
    Business owner
    Rentas firzas fashion boutique
    Jan 2015 - Dec 2024 (10 years)
    Owner of a Formal dress and apparel boutique
  • C
    Teller/Cashier
    Casa de Cambio Aurora Lee
    Aug 2002 - Sep 2019 (17 years 2 months)
  • A
    Jr. Loan officer
    American home mortgage e
    Apr 2002 - Dec 2006 (4 years 9 months)
    As a Jr. Loan Officer, I was responsible for guiding clients through the loan application process, ensuring a seamless experience from initial inquiry to loan closing. My role involved problem solving and credit report analysis to assess client eligibility, while actively engaging with customers to build strong relationships and provide exceptional service. I utilized customer relationship management (CRM) tools to track interactions and maintain detailed records, ensuring confidentiality and accuracy in all loan documentation. Additionally, I demonstrated strong multitasking abilities by managing multiple loan applications simultaneously, while also collecting and analyzing data to inform decision-making. Although marketing planning was no
Education verified_user 0% verified
  • T
    HIPAA CERTIFIED
    Tri-Source Mexico
    Jan 2026 - Current (8 months)
  • I
    CERTIFIED NURSE
    Imperial Valley College
    Aug 2003 - Jun 2007 (3 years 11 months)
  • C
    DIPLOMA
    Calexico High School
    Aug 1999 - Jun 2002 (2 years 11 months)
Projects (professional or personal) verified_user 0% verified
  • H
    Nursing
    Heart & Hand
    Jan 2008 - Aug 2012 (4 years 8 months)
    Worked as a private nurse
Publications verified_user 0% verified
  • B
    Busqueda de trabajo