Fiorella Andrea Soto Paniagua

Fiorella Andrea Soto Paniagua

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Patient Coordinator
Alajuela, Costa Rica

Timeline

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Résumé

Jobs verified_user 0% verified
  • P
    Personal Injury Case Manager
    Personal Injury Medical Center
    Dec 2025 - Current (8 months)
    Manage end-to-end case lifecycle from patient intake through treatment completion and case closure. Serve as the primary liaison between patients, attorneys, healthcare providers, imaging centers, and insurance companies. Secure and manage Letters of Protection (LOPs) and insurance documentation. Maintain accurate, structured case records aligned with legal and medical compliance standards. Collect and verify clinical documentation, including medical records, treatment plans, and diagnostic reports. Coordinate diagnostic imaging (MRI, CT, X-ray) and specialist referrals through real-time scheduling. Track policy limits, claims status, and billing workflows to support legal case progression. Provide regular case updates to legal teams, ensur
  • W
    Primary Care Coordinator
    Winning Assistants
    May 2025 - Current (1 year 3 months)
    Monitor and review patient vitals and clinical data via remote patient monitoring platforms (e.g., Humhealth), identifying abnormal values and initiating appropriate follow-up. Conduct routine patient follow-ups, ensuring accuracy of reported health data and adherence to prescribed treatments. Collaborate with healthcare providers and care teams to ensure continuity of care and timely intervention. Identify discrepancies or gaps in patient records and ensure data completeness and integrity within EHR systems. Develop, document, and maintain structured care plans for chronic conditions, aligning with clinical guidelines and provider directives. Support RPM (Remote Patient Monitoring), PCM (Principal Care Management), and CRM workflows, optim
  • edge
    Medical Virtual Assistant
    edge
    Nov 2024 - Nov 2025 (1 year 1 month)
  • I
    Back Office Payment Support Agent
    Ivory Network Support
    Jun 2023 - May 2024 (1 year)
  • Amazon
    Investigation Specialist
    Amazon
    Mar 2021 - Jun 2023 (2 years 4 months)
  • Amazon
    ERC-DLS Associate
    Amazon
    Dec 2019 - Mar 2021 (1 year 4 months)
  • Experian
    Consumer Services Associate
    Experian
    Oct 2015 - May 2019 (3 years 8 months)
Education verified_user 0% verified
  • ITEC
    Medical Records Technician
    ITEC
    Jan 2026
  • Northern International University
    Diploma in Artificial Intelligence Applied to Health
    Northern International University
    Jan 2025
  • S
    Bachelor's Degree in Nursing
    Santa Lucía University
    Jan 2011
  • Gateway Community College
    English Course
    Gateway Community College
    Jan 2004
  • S
    Secondary Education
    Saint John High School
    Jan 2001
Projects (professional or personal) verified_user 0% verified
  • P
    Professional
    Mar 2007 - Dec 2012 (5 years 10 months)
    Applied therapeutic communication techniques to build trust, de-escalate distress, and encourage patient engagement. Supported implementation of treatment plans, including medication monitoring and patient response tracking. Assisted in maintaining a safe, structured clinical environment, following established psychiatric care protocols. Identified and reported changes in mental status or risk factors, ensuring timely intervention by the clinical team. Collaborated with multidisciplinary teams (physicians, psychologists, nursing staff) to support continuity of care. Documented mental status findings and clinical observations with accuracy and consistency, contributing to comprehensive patient records. Conducted patient assessments, observin