F

Fiorella Zárate Ramirez

About

Detail

Customer service representative
Lima Province, Peru

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • R
    Clinical Assistant
    Revolution health solutions
    Sep 2023 - Dec 2024 (1 year 4 months)
  • Cyracom
    M EDICAL I NTERPRETER
    Cyracom
    May 2023 - Aug 2023 (4 months)
    Remote medical interpretation for hospitals, clinics, and insurance companies in USA. Knowledge of insurance protocols. Acquired a vast medical vocabulary.
  • W
    CUSTOM ER SERVICE REPRESENTATIVE
    Woxer
    Nov 2020 - Mar 2023 (2 years 5 months)
    Respond to over 100 customer inquiries via Gorgias/Zendesk Chat software providing timely and accurate information. Resolve customer issues and complaints ensuring a positive outcome for the customer and in turn increasing company revenue. Collaborate with other departments (e.g., Marketing, Social Media, Production) to address customer needs and concerns. Utilize customer service software to manage and track customer interactions. Received consistent positive feedback from customers on service quality. Achieved monthly sales and service goals, resulting in company bonuses. Assisted in training new customer service representatives.
    REMOTE PHONE INTERPRETER
  • I
    FREELANCE TRANSLATOR
    International Translation Services
    Jul 2018 - Jul 2019 (1 year 1 month)
    Translate various types of documents, including legal, financial, and general. Ensure accuracy and fidelity to the original text while conveying meaning in target language. Work under tight deadlines and prioritize tasks effectively
Education verified_user 0% verified
  • R
    Bachelor's in Translation and Interpreting
    Ricardo Palma University
    Jan 2012 - Jan 2017 (5 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • Self
    Interested in AI
    Self
    Jul 2020 - Current (6 years 4 months)
    I’ve always been interested in AI