F

Fiona Brown

About

Detail

Team Lead

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • V
    Team Leader/Supervisor
    Viasource Solutions
    Jun 2022 - Current (4 years 5 months)
  • A
    Front Desk Agent
    AIRPORT WATERFRONT INN
    May 2021 - Jun 2021 (2 months)
    • Check guests in and out of their rooms
    • Answer any questions guests have
    • Make recommendations for activities and restaurants
    • Store any luggage guests have
    • Answer the phone and direct the call
    • Take reservations on the phone
    • Arrange transportation for guests
    • Maintain the record of guests that have checked in and out
  • Colossus
    Telemarketer
    Colossus
    Mar 2021 - May 2022 (1 year 3 months)
  • B
    Yearbook Advisor
    Barksdale School Photographs
    Mar 2020 - Nov 2021 (1 year 9 months)
    responsible for solving customer issues,
    ● taking phone calls or providing support by email, diagnosing technical problems,
    ● offering guidance, and answering to customer inquiries
  • C
    Home Health Aide
    ComForCare Home Care
    Jan 2018 - Jan 2019 (1 year 1 month)
    Supports patients by providing housekeeping and laundry services,
    ● Shopping for food and other household requirements
    ● Preparing and serving meals and snacks, and running errands.
    ● Assists patients by providing personal services, such as, bathing, dressing, and grooming.
  • E
    Dispatcher
    ELECTRONIC SECURITY SERVICE LTDA
    Aug 2016 - Mar 2017 (8 months)
    Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations
    according to customer requests, specifications or needs; using radios or telephones
    ● Responsible for determining response requirements and relative priorities of situations and dispatched
    units in accordance with established procedures
    ● Maintained access to, and security of, highly sensitive material
    ● Responsible for relaying information and messages to and from emergency sites, to law enforcement
    agencies and to all other individuals or groups requiring notification
  • C
    Telephone Operator
    Crozer-Chester Medical Center
    Jun 2015 - Nov 2015 (6 months)
    ● Consistently maintained high standards of customer service during high volume/fast paced operations
    ● Efficiently answered and directed calls for all five hospitals of the Crozer Keystone network
    ● Communicated with higher management, doctors and social workers pertaining to trauma issues and
    urgent medical matters
    ● Correctly filed paperwork regarding trauma and rapid response issues in a timely manner
  • K
    Customer Service Representative
    Khafra/Grid One Solutions
    Sep 2014 - Nov 2015 (1 year 3 months)
    ● Professionally responded to incoming calls and made timely outbound calls to customers for scheduling
    of required appointments
    ● Routinely updated customer database with personal information; retrieved while communicating and
    extracting required information from customers
    ● Timely recorded appointments into the electronic system for the required assignment of technicians
  • K&G Fashion Superstore
    Customer Service Representative
    K&G Fashion Superstore
    Nov 2013 - Aug 2014 (10 months)
    Successfully promoted store sales by recommending, selecting and assisting customers with the location
    of merchandise, based on their needs
    ● Maintained clean and orderly areas throughout the store, adhering to company procedures or policies
    ● Accurately handled the closing of sales, receiving payments and issuing receipts/change due to
    customers
    ● Assisted management with ensuring accuracy of inventory and proper placement of stock
Education verified_user 0% verified
  • A
    High School Diploma
    Agora Cyber Charter School
    Sep 2009 - Jan 2014 (4 years 5 months)