F

Finn Asgar

About

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United States

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Résumé

Jobs verified_user 0% verified
  • H
    Senior ServiceNow Engineer
    HaloKinetic
    Jan 2024 - Current (2 years 8 months)
    • Lead enterprise-wide ServiceNow architecture initiatives focused on scalability, automation, and integrations. • Design and implement complex workflows across ITSM, ITOM, and HRSD modules. • Drive digital transformation projects by aligning ServiceNow solutions with organizational goals. • Mentor development teams, enforce coding standards, and ensure secure, future-ready platform engineering. • Collaborate with stakeholders to deliver measurable improvements in system performance and user experience.
  • E
    ServiceNow Developer
    Edison & Black
    Feb 2019 - Dec 2023 (4 years 11 months)
    • Architected and deployed enterprise ServiceNow solutions supporting ITSM, ITOM, and CSM processes. • Spearheaded complex integrations with SAP, Salesforce, Azure AD, Jira, and other third party systems. • Enhanced platform performance through scalability design, CMDB improvements, and automation frameworks. • Partnered with business leaders to translate requirements into robust technical solutions. • Delivered multiple implementations that reduced incident resolution time by over 30%.
  • Winklix
    ServiceNow Business Analyst
    Winklix
    Mar 2016 - Jan 2019 (2 years 11 months)
    • Gathered and documented business requirements for ITSM and HRSD implementations. • Translated stakeholder needs into functional specifications for development teams. • Supported the design and rollout of scalable solutions across ITSM and HRSD. • Contributed to automation frameworks and orchestrations for service delivery. • Collaborated with cross-functional teams and supported junior team members.
  • A
    ServiceNow Administrator
    Acorio
    Jul 2013 - Feb 2016 (2 years 8 months)
    • Managed platform administration including users, roles, ACLs, and module configuration. • Configured core ITSM modules: Incident, Problem, and Change. • Supported system upgrades, patches, and maintenance activities with minimal downtime. • Assisted with requirement gathering and documentation for ITSM initiatives.
Education verified_user 0% verified
  • New Jersey Institute of Technology
    Bachelor in Computer Science
    New Jersey Institute of Technology
    Sep 2008 - Jun 2012 (3 years 10 months)