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Filmer Rose Evangelista

About

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Marketing Operations | Actionable insights through data & research | Customer-Centric Solutions
Province of Rizal, Philippines

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Résumé

Jobs verified_user 0% verified
  • Workato
    Marketing Researcher
    Workato
    Aug 2024 - Current (2 years 3 months)
    As a Marketing Ops Researcher, I leverage prospecting and enrichment tools to provide sales-qualified data that drives pipeline growth, improves database hygiene, and helps sales and marketing teams book more meetings. 💡 Key Expertise: ✔ Prospecting & data enrichment using tools like ZoomInfo, LeadIQ, Bluebirds, Apollo.io, and LinkedIn Sales Navigator ✔ Market research—analyzing industry trends, competitors, and customer segmentation ✔ CRM & marketing automation support (Salesforce, Workato) ✔ Cross-functional collaboration with GTM teams to optimize data and analytics ✔ Event and vendor research for marketing initiatives In addition, I assist with ma
  • R
    Engagement Coordinator
    Radicle
    Aug 2023 - May 2024 (10 months)
    - ●●Market Research and Analysis:●● Conducted comprehensive market research to identify industry trends, key players, and potential experts. Utilized various research tools and methodologies to gather and analyze data, providing actionable insights to support business strategies. - ●●Outreach and Engagement:●● Developed and executed effective outreach strategies to engage potential experts. Crafted communication for outreach campaigns and maintained ongoing relationships with industry leaders and key influencers. - ●●Expert Collaboration:●● Initiated and managed contact with potential experts. Scheduled and facilitated introductory meetings to understand client needs and present Radicle Labs' research capabilities and offerings. - ●●Cross-F
  • R
    Associate Researcher
    Radicle
    Nov 2022 - Aug 2023 (10 months)
    Radicle is an expert-driven research platform focused exclusively on startups, new markets, and the innovation economy. -●●Research Support:●● Supported the Research & Insights team in producing and delivering research products from signed statements of work to final presentations. Ensured timely and accurate delivery of research findings and insights. - ●●Project Administration:●● Managed project administration by setting up project folders, workspaces, and communication channels. Ensured smooth project execution through effective organization and coordination. - ●●Startup Search and Categorization:●● Delivered initial components of the startup search and categorization process. Conducted preliminary research to identify and classify relev
  • Expertisecom
    Research Associate
    Expertisecom
    Dec 2020 - Mar 2022 (1 year 4 months)
    - Conducted extensive web research across various companies and industries, developing a comprehensive and actionable database of potential leads to support client business growth. - Managed and optimized multiple account types and categories, ensuring effective segmentation and targeted outreach. - Identified and resolved data inconsistencies, enhancing the accuracy and reliability of reports. - Performed detailed data analysis and generated insightful reports, providing valuable research findings to inform strategic decision-making.
  • Q
    Customer Relations Officer
    Qarabao Philippines
    Sep 2019 - Feb 2020 (6 months)
    - Efficiently managed customer inquiries and concerns across multiple channels, including phone, chat, email, and social media, ensuring a seamless support experience. - Conducted comprehensive product demonstrations for prospective customers and e-commerce partners, enhancing product understanding and driving sales. - Led the onboarding process for new users, providing detailed guidance on platform features and ensuring a smooth transition. - Spearheaded brand community engagement initiatives on social media, fostering a strong online presence and customer loyalty. - Organized and participated in e-commerce events to elevate brand awareness and establish industry connections. - Performed in-depth competitor analysis to identify unique sell
  • Sterling Talent Solutions
    Education Verification Specialist
    Sterling Talent Solutions
    Oct 2017 - Sep 2019 (2 years)
    - Generated comprehensive reports and meticulously proofread client-specific details to ensure the accuracy and integrity of the background verification process. - Collected, compiled, and reviewed extensive education data, substantiating applicant eligibility and supporting hiring decisions. - Provided robust administrative support and executed follow-up activities, ensuring seamless documentation and precise performance calculations. - Conducted thorough research and established communication with various educational institutions across the US and Canada, successfully completing the background verification process.
  • TELUS International Philippines
    Internal Program Content Writer
    TELUS International Philippines
    Jun 2017 - Aug 2017 (3 months)
    - Authored engaging articles and editorials for the company's internal weekly digital newsletter, focusing on technologies, outreach programs, and social events at the Bonifacio Global City site. - Covered a variety of social and business affairs organized by the company, conducting interviews and capturing photographs to document key events and highlights. - Collaborated with different departments to gather information and insights, ensuring accurate and informative content. - Enhanced internal communication and employee engagement by producing well-researched and compelling editorial content.
  • TELUS International Philippines
    Accounts Management Associate - Uber
    TELUS International Philippines
    Mar 2015 - Aug 2017 (2 years 6 months)
    - Effectively managed account and application-related concerns for Client Partners and Operators, ensuring prompt and accurate resolutions. - Delivered exceptional service across multiple support platforms, including email and chat, maintaining high customer satisfaction. - Acted as a passionate advocate for both riders and drivers, addressing inquiries and providing clear guidance on processes. - Skillfully triaged issues, identifying and escalating critical concerns to appropriate teams for timely resolution.
  • Concentrix
    Senior Customer Service Associate - Amazon.com Retail
    Concentrix
    Sep 2013 - Dec 2014 (1 year 4 months)
    - Responded to inquiries related to account information, products and services, rates, and policies for the most customer-centric company, ensuring exceptional customer satisfaction via phone and email. - Processed customer payments efficiently using electronic transaction services, maintaining accurate records and ensuring secure transactions. - Assisted customers with placing orders and modifying shipments and deliveries, providing tailored solutions to meet their needs. - Delivered continuous support to customers, fostering long-term relationships and enhancing overall customer experience.
Education verified_user 0% verified
  • University of Asia and the Pacific
    AB Humanities, Human Development and Family Studies, General
    University of Asia and the Pacific
    Jan 2015 - Jan 2018 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified