Fidel Rios

Fidel Rios

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Customer Success Manager for Entrust nShield as a Service
Panamá, Provincia de Panamá, Panama

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Jobs verified_user 0% verified
  • Entrust
    Customer Success Manager
    Entrust
    Apr 2022 - Current (4 years 5 months)
    • Led the Customer Success team for nSaaS and PKIaaS products, improving onboarding process and reducing time from 2 months to less than one month. • Maintained customer satisfaction and adoption with an Annual Churn rate less than 5% and Net Promoter Score above 95%.
  • A
    Account Manager
    Asta
    Mar 2021 - Aug 2021 (6 months)
    Account Manager responsible for maintaining and growing customer relationship by offering end-to-end IT solutions, managed services and application development to mid and enterprise companies in different industries.
  • REND Tech Associates
    Business Development Manager
    REND Tech Associates
    Sep 2019 - Dec 2020 (1 year 4 months)
    I'm working in IT Consultancy Company with significant customers in the healthcare and hospitals industry, and help with the digital transformation around all Australian states. Our customers' portfolio came from medical doctors, dentist, physiotherapist, research institutions, and daycare hospitals inside the healthcare sector. I could bring universities and Startup in our portfolio. I offer end-to-end solutions, including hardware and software, to address customers from different sizes and needs. By having a partnership with the prominent vendors in the market, like AWS, the company could build customised solutions to integrate software in the market, like Best Practice, Genie, Medical Director, between others. The company solutions are t
  • MK Datanet Pty Ltd
    Technical Account Manager / Solutions Manager
    MK Datanet Pty Ltd
    Apr 2018 - Aug 2019 (1 year 5 months)
    Technical Account Manager working with system integrations with Mulesoft, Oracle, IdentityNow and other's and Business solutions as CRM, Case Management from Oracle and Salesforce. Responsible for technology and product positioning to both business and technical users; identify all professional and business issues of assigned accounts to assure complete client satisfaction and establish and maintain strong client relationships. Responsibilities • Identify and develop potential new business opportunities offering customised solutions to solve real problems. • Manage relationship with clients/accounts both technical and non-technical.
  • Icaro Tech
    Senior Account Manager
    Icaro Tech
    Feb 2015 - Jul 2017 (2 years 6 months)
    Senior Account Manager at Icaro Tech working with multiple accounts in different segments as Energy (AES, EDP, Energisa, Eletrobras, Copel, Grupo Guarani), Telecommunications (Sercomtel, Copel), Financial (Banco Rendimento), Insurance (Europ Assistence, AXA), between others segments (Atento, iFood). As a trusted advisor to the new digital transformation, worked with innovative solutions (from infrastructure to software and services), mostly moving to cloud, for real business problems. Between several solutions to manage, optimize, analyze the actual customer environment I foster new predictive and cognitive solutions using Dashboard, advanced analytics, Big Data and machine learning technologies as IBM Watson. In partnership with IBM, BMC,
  • Intel
    Market Development Manager | Account Manager
    Intel
    Jul 2013 - Jan 2015 (1 year 7 months)
    Account manager of computer manufactures as Asus, Login and Qbex. Responsible for drive and influence the strategy, manage the forecast (short and long therm relationship), plan and properly fund co-marketing activities and help close deals with retailers, distributors, resellers channels, telecom companies and solutions/software developers through match making meetings. • Increased Intel marketing segment share at Asus from 65% to 95% in a year after identifying a business opportunity for products with lower price. After the negotiation with Asus country manager and Intel Host Team with the new strategy to go on all big retailers chains, Asus increased their consumer Market share in the 4pps. • Led the launch of the unique Intel smartpho
  • INTEL Semicondutores do Brasil Ltda
    Business Development Manager for Retail | Field Application Engineer for Retail | Spokesperson
    INTEL Semicondutores do Brasil Ltda
    Jan 2012 - Jul 2013 (1 year 7 months)
    Responsible for drive and influence the bigger retail chains in Brazil (Fast Shop, B2W, Fnac, Magazine Luiza, Extra, Carrefour, Walmart and others) and his CEOs to launch products with new technologies. Responsible for presenting and bring new IOT, Cloud and SAAS solutions (digital signage, vending machines, point of sale, retail mobility, payment technology, kiosks, anti-theft solution, IIPT, remote management of retail devices, automated shelf compliance, real-time digital merchandising, intelligent coffee station) to be tested in the Brazilian market. • Conducted a feasibility study and launched the Intel Anti-Theft Cloud service in Brazil. I succeeded in the commitment of companies like Officer, Fast Shop, Positivo and Sony with their
  • INTEL Semicondutores do Brasil Ltda
    Pre-Sales Director at Latin America and Field Applications Engineer | Technical Account Manager
    INTEL Semicondutores do Brasil Ltda
    Jul 2006 - Dec 2011 (5 years 6 months)
    Sales position with experience in leading projects and launches of new Intel technologies in public and private markets for multinational manufacturers (Dell, Lenovo), local (Positivo, Megaware, Accept, Britania, Intelbras, Mirax, Amazon PC, Epcom) at different stages of evolution, and distributors (Alcateia, Officer, Mazer, Agis, All Nations, Handytech and Aldo) and their respective channel accounts. Responsible to influence customers roadmaps and to increase ASP of products portfolio. Leader of a heterogeneous team of engineers in Latin America (9 engineers). • Set up a strategy with Positivo to reduce the manufacturing cost through improvements in product line and assembly line. There was a 30% reduction in customer costs by setting up a
  • INTEL Semicondutores do Brasil Ltda
    Technical Marketing Engineer for Intel Motherboards | Products Manager
    INTEL Semicondutores do Brasil Ltda
    Jul 2005 - Jul 2006 (1 year 1 month)
    Intel motherboard BU (business unit) representative in Latin America, I was responsible for planning forecast, perform certifications, do business feasibility studies and supporting marketing activities for distributors and their channel accounts. I also supported BIDs for Latin America for OEMs and channel accounts. • Lead and customize the number of skus of boards sell to Latin America (from to 20 to 7), decreasing the aging of stock from distribution and profitability from the BU. • Speed up the certification process of each new board for each country of Latin America, enabling fast participation in new BIDs as a big deal to Peru’s government (1ku in 2005). • Started the feasibility of local manufacture network board in Brazil through co
  • INTEL Semicondutores do Brasil Ltda
    Channel Field Application Engineer for Embedded products | Sales Influencer | Sales Engineer
    INTEL Semicondutores do Brasil Ltda
    Aug 2003 - Jun 2005 (1 year 11 months)
    Influencing the adoption of flash memory in mobile phones manufactured by Motorola and Nokia. Evangelist research institutes (Eldorado, eSysTech, Morotola, Siemens, NEC Argentina, BI, Technequip, Bematech, Digistar, Itautec, Alcateia (and their channel accounts), Commlogik (and their channel accounts) and Itautec) and universities (CEFET - Curitiba, UFRJ and LSI-USP) for the use of processors and embedded memories. • Four new design wins won at Motorola, three new Project at Siemens (6,5k boards/year), and several Projects at research institutes bring increase of profitability of 55% yoy to the BU. • Negotiations with BUs brings new resources (samples kits to Motorola and Siemens) and increase the relevance of Brazil for the HQ. • Plan and
  • INTEL Semicondutores do Brasil Ltda
    Channel Field Application Engineer | Sales Engineer
    INTEL Semicondutores do Brasil Ltda
    Nov 2000 - Jul 2003 (2 years 9 months)
    Execute for introduction plan for NetStructure products (routers, switches, VPNs, firewalls, load balance, ssl accelerators, xml accelerators) in some specific verticals. The first corporate accounts that participate in pilots were Bradesco, Gerdau and GPA. Plan the end of life of products through follow on with manufacturers like Itautec, Compac and HP. Engineer who evangelized Intel products (server platforms, server solutions, workstations, high-end products, gaming desktops) to channel accounts in Rio de Janeiro, Belo Horizonte and São Paulo through Quarterly training's achieving the highest scores in the team and recognition's awards from the corporation. Technical manager for Local OEMs and channel accounts like Semp-Toshiba, Metron,
  • P
    System Engineer
    Prolan
    Jan 1995 - Oct 2000 (5 years 10 months)
    Coordinate the post sales process, that includes the network architecture, configuration plan, installation deployment, troubleshooting analysis and network managing with more than 10 projects per year, including LAN (switches, vpns, firewalls, wireless, security), WAN (routers, core routers, CPE, broadcast, video, video conference, load balance, ssl, xlm) and PAN computer networking equipment’s and management softwares (IBM, HPE, Microsoft) on Unix (solaris), Linux, HP-UX, Microsoft with partners such as Cisco, Juniper, 3Com, Stratacom, Lucent, Motorola, HP, IBM, Sun and Tekelec. The main cover accounts were: Citibank, Banco Real, Banco Central (Brasilia), Correios (Brasilia and Rio de Janeiro), Banco Bamerindus and Serpro. Implant, instal
  • U
    Student
    Unicamp Conpec
    Jan 1991 - Jun 1996 (5 years 6 months)
    Develop softwares to SMB companies.
Education verified_user 0% verified
  • UC Irvine
    UC Irvine
    UC Irvine
    Jan 2015 - Dec 2015 (1 year)
    Project management has been proven to be the most effective method of delivering products within cost, schedule, and resource constraints. This intensive and hands-on series of courses gives you the skills to ensure your projects are completed on time and on budget while giving the user the product they expect. You will gain a strong working knowledge of the basics of project management and be able to immediately use that knowledge to effectively manage work projects. At the end of the series you will be able to identify and manage the product scope, build a work breakdown structure, create a project plan, create the project budget, define and allocate resources, manage the project development, identify and manage risks, and understand the
  • Fundação Getulio Vargas
    Fundação Getulio Vargas
    Fundação Getulio Vargas
    Jan 2013 - Dec 2015 (3 years)
    MBA - Marketing
  • Universidade Estadual de Campinas
    Universidade Estadual de Campinas
    Universidade Estadual de Campinas
    Jan 1991 - Dec 1996 (6 years)
    Computer Engineer
  • Colégio Anglo Latino
    Colégio Anglo Latino
    Colégio Anglo Latino
    Jan 1977 - Dec 1989 (13 years)
  • University of Michigan
    University of Michigan
    University of Michigan
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • I
      Division Recognition Award
      Intel Corporartion
      Jul 2010
      For representing Field and Geo Operations requirements to the samples program team via the Field Advisory Committee ensuring long term, best in class samples solution.
    • Intel Corporation
      Top Achiever Club
      Intel Corporation
      Jan 2007
      Be recognized as Top Achiever by Intel Corporation (ASMO - Americas Sales and Marketing Organization)
    • I
      Outstanding contribution for LAR TST for Intel Latin America Channel
      Intel Latin America
      Oct 2003
      Recognition to your outstanding contribution to make LAR TST a great success and be recognized as: 1 - TST scored as 3rd most important benefit for channel in Latin America. 2 - LAR TST achieved the highest scores among all other Intel geographies in 100% of the criteria applied in this surveys: Importance to accounts, Awareness of TST existence, Performance and Quality in TST execution (instructor, content and logistics).