Electrical Engineer (Telecommunications) with 10+ years of experience spanning AI process automation, quality assurance architecture, technical documentation, instructional design, and business intelligence reporting.
At Rewaa (Retail SaaS), I built end-to-end automated AI QA evaluation pipelines using n8n, the Gemini API, and Maqsam call data - replacing manual review with AI-assisted scoring and reducing review friction by roughly 80%. I designed a 13-criterion weighted QA rubric, built real-time Postgres/Metabase and Power BI dashboards (DAX measures, slicers, KPI cards) tracking CSAT, DSAT, FRT, MRT and agent performance, and led the company-wide SOP library, ScribeHow training guides, and internal knowledge-base architecture - including sole ownership of translating a 1,000+ page product manual into Arabic.
I also bring a strong technical foundation: MERN-stack development (React, Node.js, Express, MongoDB) and two years as a full-stack instructor and curriculum developer at RebootKamp (Hack Reactor curriculum), leading cohorts through a 16-week immersive bootcamp.
I enjoy bridging Product, Engineering, Operations, and Customer Success - turning messy processes into measurable, well-documented systems. My background also spans academic publishing, vocational education, and business administration.
Open to opportunities in Jordan, KSA, Qatar, and the wider GCC, as well as remote roles, in automation, quality/BI, instructional design, or technical documentation.
