Roberto Fierro

Roberto Fierro  new_releases

About

Detail

Gerente de soporte
Baja California, Mexico

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Single Digits, Inc
    NOC Monitoring Manager
    Single Digits, Inc
    Jan 2017 - May 2022 (5 years 5 months)
    - In charge of a 20+ NOC team to monitor and troubleshoot network and WiFi infrastructure for hospitality, transportation and education sectors. Involved in hiring and training for new members and reporting metrics and KPIs.
  • Single Digits, Inc
    NOC Engineer
    Single Digits, Inc
    Nov 2016 - Dec 2016 (2 months)
    - Level 2 support engineer for Caribbean-Latin America Region (CALA), working with multiple vendors supporting wifi services in the hospitality sector.
    In charge of the monitoring team, including technicians, specialists and supervisors, providing technical support to Hospitality, MDU and Senior Living customers.
    -In charge of the process of hiring and training for new members
    -In charge of the building MDF, local tech support and wiring issues. Support and installations for Mexico's team covering domain configuration, Office 365 configuration and installation of Enterprise apps and software
    -Development of processes, updates and maintenance of the internal technical documentation
    -Organization of training modul
  • GlobalSat
    Internal Technical Support
    GlobalSat
    Mar 2011 - Aug 2016 (5 years 6 months)
    - In charge of an 8 people team as engineering manager besides the internal technical support and digital contents departments in the company.
    Satellite HUB Support in charge of monitoring, troubleshooting, developing of innovative solutions and testing for large satellite networks
    -Radio frequency comprehension
    -Cisco® VPN implementation and troubleshooting in 2900 and 1900 series routers
    -Hands on experience in configuration and troubleshooting of VLANs, VTP, STP, MPLS in Cisco® devices
    -Member of the innovation committee of the company.
    -Allot® 1440 and 850 devices management for QoS implementation
    -Intermediate experience in Ubuntu and CentOS platforms
    -Basic to intermediate experience in A
  • GlobalSat
    Hub support engineer
    GlobalSat
    Dec 2006 - Mar 2011 (4 years 4 months)
    - Level 2 engineer, in charge of project management and development, technical tests and private and government tenders.
    In charge of the monitoring and troubleshooting of hospitality, transportation and educations networks in USA, Canada, Mexico and Aruba Hands on experience with the following devices:
    -Assessment, installation and configuration of design plans on customer sites – Hospitality sector
    -Support to virtual machines with VMware hypervisor, administration of resources and configuration.
    -Ruckus® Access points and Wireless LAN Controller [Installation, configuration and troubleshooting/CLI and GUI environment]
  • GlobalSat
    Engineering manager
    GlobalSat
    Aug 2006 - Aug 2016 (10 years 1 month)
    - Level 1 technical support engineer interacting with end customers and providing remote support. In charge of installation, alignment and commissioning services for satellite endpoints.
    In charge of and eight engineers team managing large satellite networks
    -Budget and purchases for IT equipment administration as PCs and printers
    -Integration of satellite platform with CRM system using PHP and Ubuntu server
    -Implementation and monitoring of a centralized APC UPS System
    -Development of window maintenances and rollback plans
    -Customer facing to provide RFOs and planning including managers and directors
    -Administration of multiple projects simultaneously
    -Participation in public tenders, planning
Education verified_user 0% verified
  • I
    Bachelor's degree in electronics and communications
    Instituto Tecnológico de Sonora [ITSON]
    Jan 2002 - Jan 2006 (4 years 1 month)