F

Fiammetta Massetani

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British Columbia, Canada

Timeline

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Résumé

Jobs verified_user 0% verified
  • KnowHow
    Customer Success Manager
    KnowHow
    Jan 2025 - Current (1 year 10 months)
    Respond to customer inquiries and billing issues with clarity and care Assist clients in placing, modifying, or cancelling subscriptions Troubleshoot usage issues and escalate technical problems as needed Maintain accurate customer records across CRM and billing platforms Share feedback with Product and Engineering teams to improve service
  • Bench Accounting
    Senior Client Success Specialist
    Bench Accounting
    Jul 2024 - Dec 2024 (6 months)
    Handled payment plans, renewal questions, and policy updates Processed returns, billing adjustments, and account edits Logged all interactions and actions in Salesforce and internal systems Followed up with clients to ensure resolution and satisfaction
  • Bench Accounting
    Client Success Specialist
    Bench Accounting
    Oct 2022 - Jul 2024 (1 year 10 months)
    Managed support requests via phone, email, and chat Provided accurate information on financial services and tools Collaborated with compliance and finance teams for account verification Flagged churn risks and supported re-engagement campaigns
  • Louis Vuitton
    Client Advisor
    Louis Vuitton
    Nov 2021 - Sep 2022 (11 months)
    VIP customers received careful assistance and direction; issues were fixed and satisfaction was guaranteed. Kept thorough customer records and worked with internal teams to help for long-term success.
  • Montblanc
    Senior Client Advisor
    Montblanc
    Nov 2018 - Sep 2021 (2 years 11 months)
    Maintained a 98%+ customer satisfaction rating through personalized client interactions. Trained and mentored junior staff, contributing to a 20% improvement in team performance. Managed VIP client accounts, leading to a 15% increase in repeat sales.
Education verified_user 0% verified
  • Universitá degli Studi di Firenze
    Bachelor of Business Administration (BBA)
    Universitá degli Studi di Firenze
    Sep 2017 - Jun 2020 (2 years 10 months)
  • Polimoda
    Associate of Arts (AA)
    Polimoda
    Sep 2013 - Jun 2017 (3 years 10 months)