José David Reyes Zepeda

José David Reyes Zepeda

About

Detail

Translator, Community Manager. Customer Service
Honduras

Contact José regarding: 

Flexible work
Starting at USD5/hour
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Internships
Starting at USD5/hour

Timeline


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Job
school
Education

Résumé


Jobs verified_user 20% verified
  • ModSquad
    Independent Contractor public Remote experience
    ModSquad
    Sep 2020 - Current (4 years 9 months)
    - Rapidly build rapport while following the company's policy. - Customer support in different channels Modsquad Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Managed customer relations and customer service through daily communication and interaction. Provided basic technical support for clients on wide range of Proletariat company products. Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • New Life Bilingual School
    English Teacher
    New Life Bilingual School
    Feb 2020 - Current (5 years 4 months)
  • Zero Variance
    Collections Representative
    Zero Variance
    Oct 2019 - Jan 2020 (4 months)
  • Concentrix
    Senior Customer Service
    Concentrix
    Jun 2018 - Aug 2020 (2 years 3 months)
    - Increased quality - Handle customer calls and chat Concentrix Cricket Wireless Answered calls with enthusiasm and assisted customers with queries and concerns; received consistent positive customer reviews and feedback on service Followed up with customers after procedures to ensure their service was working well, scheduled additional visits and gathered feedback related to their experience Worked with Of•ce Manager to resolve customer issues and concerns as quickly as possible; increased customer satisfaction by 11% over a three-month span Responded to online reviewsboth positive and negativewithin 24 to 48 hours of submission; worked with dissatis•ed customers to improve general outlook of practice Ed ucation High school: Hos
  • Allied Global BPO
    Senior Customer Service Supervisor verified_user Verified experience
    Allied Global BPO
    Apr 2017 - Jun 2018 (1 year 3 months)
    - increased quality and lowered AHT in our calls. - Handling customer calls - Managing team Allied Global Tracfone Wireless San Pedro Sula, Honduras Train new Customer Service Representatives on call center procedures and practices, including maximum call times, escalation procedures and documentation Utilize practical problem-solving skills and techniques to provide con•ict resolution for escalated customer service calls; used empathy and patience to provide excellent care Supervise high-volume call center with over 20 customer service representatives resolving a variety of complaints and issues nationwide Provide empathetic customer service to effectively handle customer concerns, offer wireless solutions and answer customer qu
Education verified_user 0% verified
  • Ceutec Honduras
    Law
    Ceutec Honduras
    Feb 2019 - Current (6 years 4 months)
  • Liceo Jesus de Nazaret
    Hospitality and Tourism
    Liceo Jesus de Nazaret
    Feb 2014 - Jan 2017 (3 years)