Senior Customer Service Supervisor verified_user
Verified experience
Allied Global BPO
Apr 2017 - Jun 2018 (1 year 3 months)
- increased quality and lowered AHT in our calls.
- Handling customer calls
- Managing team
Allied Global
Tracfone Wireless San Pedro Sula, Honduras Train new Customer Service
Representatives on call center procedures and practices, including
maximum call times, escalation procedures and documentation Utilize
practical problem-solving skills and techniques to provide con•ict
resolution for escalated customer service calls; used empathy and
patience to provide excellent care Supervise high-volume call center with
over 20 customer service representatives resolving a variety of complaints and issues nationwide Provide empathetic customer service
to effectively handle customer concerns, offer wireless solutions and
answer customer qu