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Fabrizio Gutiérrez

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Head of Product, Operations & Growth
Espirito Santo, Brazil

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Résumé


Jobs verified_user 0% verified
  • L
    Product & Ops Advisor Expansion | Compliance
    LiftBank
    Jun 2021 - Jun 2022 (1 year 1 month)
  • Dotz
    Growth Marketing Manager
    Dotz
    Jun 2021 - Dec 2022 (1 year 7 months)
    Squads Group: SuperApp / Digital Bank / Credit Cards / Loyalty • Plan go-to-marketing strategies with a compelling positioning that resonates with the target audience; • CRM & Life Cycle - Customer Centric • Research and analysis of both the market and competitors, generating insights for the product vision, roadmap, and value proposition; • Conduction of market and competitive research; • Create campaigns to launch new features, modules, and products to drive AARRR metrics; • Create comprehensive, easy-to-understand assets, and useful content, contributing along with the Sales Enablement team; • Lead and collaborate on projects across Product and Growth areas, coordinating timeline and deliverables with different peers and locally;
  • L
    Head of Operations, Product, People & Culture | PMO & DPO
    LiftBank
    Aug 2019 - Jun 2021 (1 year 11 months)
    Reporting directly to the CEO. - Contributing to the construction of the digital account, BaaS and payment systems; - Responsible for the Compliance with digital banking providers and central bank regulations; - Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements; - Expanding B2B and B2C markets; - Coordinating streams of work across a range of multiple teams by projects SaaS, PaaS and BaaS; - Oversee customer support processes and organize them to enhance customer satisfaction and retention; - Overseeing compliance with regulations; - Managing all IT, People, Customer Experience and Facilities solutions and process; - Reporting on operational progress; - Evaluate
  • L
    Head of Culture & People Operations
    LiftBank
    Feb 2019 - Aug 2019 (7 months)
    Responsible for the generation of goal-oriented leaders, focused on results by Culture, People, and Performance adepts, making a LiftBank Experience
  • M
    People Advisor
    Marathon Ventures
    Aug 2017 - Feb 2019 (1 year 7 months)
    Support eGenius in all of its actions related to HR: - Dealing with various HR queries throughout the business; - Advising managers on recruitment and selection strategies; - Managing staff relationships, responding to any queries or problems that they have, and managing their expectations; - Researching and recommending performance evaluation methods (e.g. employee appraisal systems); - Driving the business performance concerning the organization's objectives; - Assisting in organizing employer branding initiatives; - Managing projects with inclusion inspires innovation and strong teams thrive inside diverse environments; - Assisting with and developing recruitment campaigns; - Providing advice and playing a major role in work rev
  • Apex Dental Partners
    People, Management & Culture / Corporate University - VP
    Apex Dental Partners
    Jun 2017 - Mar 2019 (1 year 10 months)
    - Developing an organization's educational process - Promoting knowledge management - Providing overall leadership and guidance to the HR function -Developing comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals - ABA effective training strategies - Directs large scale change management - Oversees and institutes the latest technology - Developing HR plans and strategies to support the achievement of the overall business operations objectives - Promoting the importance of learning & ROI to shareholders - Review macro-level HR processes - Reviews all training modules - Establishing and implement HR efforts that effectively communicate and support the firm's mission and strategic
  • Apex Dental Partners
    Director of Operations And Business Development
    Apex Dental Partners
    Jan 2016 - Jun 2017 (1 year 6 months)
    My primary role was routinely one of operations management, responsible for the development, design, operation, and improvement of the systems that create and deliver the firm's products. ensuring that business operations are efficient and effective. - Developing change management plans for projects and/or change initiatives. - Evaluating the impact of planned organizational change. - Identifying risks and developing risk mitigation tactics. - Identifying and managing anticipated resistance to change. - Leading change management work streams with a structured methodology / process.
  • N
    Focused Improvement & Industrial Performance
    Nestlé
    May 2015 - Feb 2016 (10 months)
    - Shared management of Lean Six Sigma projects Garoto chocolate factory to improve operational - and manufacturing processes in the search for efficiency and industrial performance. - Helping in implementing management methodologies focused on business and industry improvement, support, and coaching in industrial projects. - Monitoring of plant performance indicators and reporting and presentations to the Board and Management of the factory. - Implementation of Nestlé's production system focusing on TPM , standardization of processes. PMO implementation of Six Sigma projects (68 projects) with target met in 2015 of 6.7 Mio and a portfolio of 8.4 Mio actual projects for 2016. Completion of the plant deployment goals to meet the 2016 stra
  • The Kraft Heinz Company
    Management Trainee Program - LATAM
    The Kraft Heinz Company
    Jan 2015 - Apr 2015 (4 months)
    - I was chosen to occupy one of the 13 vacancies of the Global Trainee Program LATAM, more than 30,000 assessed.
  • G
    Strategic & Operational Planning (Expansion)
    Grupo Águia Branca
    Nov 2013 - Jan 2015 (1 year 3 months)
    - Lead Assurance (ISO 9001, ISO 31000, OHSAS 18001); - Critically Analyze the problems detected throughout service execution towards providing quick and effective solutions able to fully meet contract requirements with IT Governance; - SCRUM e KANBAN to IT Projects; - Drive and implement a true quality culture into the organization; - Work with operating leaders and teams to create a roadmap of continuous improvement projects. Constantly seek, share, and implement the best practices; -Develop and maintain a detailed project schedules considering availability of internal resources, project progress updates, and project integration requirements. - Responsible to plan and adequately plan Quality and IT projects for the different busines
  • Aquila Consultoria em Gestão
    Strategic Planning Consultant - LATAM (Project Temporarily)
    Aquila Consultoria em Gestão
    May 2013 - Sep 2013 (5 months)
    - Coordinating PMO Government Implementation; - Identifying critical path decisions made recommendations, and influenced program leaders and business process owners to maximize project payback; - Improving efficiency of supply chain management through Lean Cost Reduction Program with a savings of $15 million per year; -Coordinating the quality Management System to achieve the goals with efficiency; -Developing the methodology for quality and people management with a focus on operational excellence in logistics operations and mines in Chile and Honduras; - Managing the operations of continuous improvement of a team of 10 people in Chile and 15 people in Honduras (Managers / Supervisors) to meet the goal of Lean Cost Reduction in 03 mon
  • Vale
    Planning & Development Trainee (PMO) - LATAM
    Vale
    Aug 2012 - Apr 2013 (9 months)
    City: Espírito Santo - Coordinating the PMO implementation with a focus in Project Management Methodologies; - Monitoring KPIs, Toyota Production System (TPS), Total Control Quality (TCQ), DEMAIC, PDCA, SDCA, Policy Deployment; - Mentoring and motivator team in safety quality, and productivity improvements; - Champion using Six Sigma Tools, in problem-solving and working closely with quality leaders to drive the quality process; - Demonstrating the ability to select, evaluate, provide feedback, develop and assign employees; - Monitoring the system running in the field in order to assure, its continued adequate functioning; - Identifying and report any quality or compliance concerns and took immediate corrective action as required; -
  • Vale
    Strategic Planning & Management Analyst - LATAM
    Vale
    May 2011 - Aug 2012 (1 year 4 months)
    -Coordinating and managing the elaboration and structuring of the 08 corporate managers in Brazil and 05 ones of Latin America (Chile, Colombia, Peru, Argentina e Uruguay) -Keeping Country Manager informed of project progression and highlights any major concerns, issues, successes, and as they arise. -Running the Director Meetings and General Managers Meetings. - Compensations & Benefits Program. -Coordinating the Vale Production System (VPS) to Brazil and Latin America (Management Model) -Droving continuous improvement across key business objectives with process controls. -Supporting Brazil Leaders and 05 Latin America Leaders in the strategic planning of manpower equipment, and other resources. - Developing change management plans
  • F
    Global Strategic Management & Quality Consultant
    Falconi
    Jun 2010 - May 2011 (1 year)
    * I was considered a High-Performance Profile "Unmissable Profile" - Led international projects of companies from several sectors such as mining, oil and gas, technology, engineering, food, financial services, state governments, companies like Vale, Brazil Central Bank, Tecnometal Engineering, Petrobras, Três Corações, in different countries like Argentina, Chile, Peru, Mexico, and United States, to manage project risk and planning for project contingencies, manage project scope, including the preparation of project change request. - Coordinated project input requirements, engineering evolution, and customers reviews of project deliverables consistent with the project schedule and budget requirements. - Demonstrated excellent project ma
Education verified_user 0% verified
  • Udacity
    Nanodegree, Digital Marketing
    Udacity
    Jan 2017
  • University of california, Irvine
    Master of Business
    University of california, Irvine
    May 2013 - May 2014 (1 year 1 month)
  • Fundação Getulio Vargas
    Master of Business
    Fundação Getulio Vargas
    Jan 2013 - May 2014 (1 year 5 months)
  • FAESA
    Bachelor of Business & Bachelor of Arts
    FAESA
    Jan 2012 - Jan 2013 (1 year 1 month)
  • Gama Academy
    Customer Service Management
    Gama Academy
Publications verified_user 0% verified
  • P
    PMO GoldenMap Tool to achieve the Sucess in your company