UX Design Consultant & Customer Experience
Wells Fargo
Oct 2009 - Nov 2010 (1 year 2 months)
• Responsible for gathering requirements, creating, and integrating briefs, mockups, sitemaps, wireframes, and production copy decks across multiple banking initiatives.
• Drove customer experience initiatives related to the Wachovia Merger, credit card reform, student loan reform, and online banking platform focusing on 508 compliancy.